Initiative: Support Team Communications for Special Situations

[jknipes]

Product Outline

Link

High Level User Story/ies

As a , I need so I can _____.

Hypothesis or Bet

If we make this change then we expect this to happen.

OKR

intake process where someone from Platform reaches out and says they need help with communication, we have a playbook that can be a living document where we have information about who needs to be communicated to when certain things happen, or we just say, "Great, we can help you with that, but who do we need to communicate with and why?

Definition of done

What must be true in order for you to consider this epic complete?

Take into consideration Accessibility/QA needs as well as Product, Technical, and Design requirements.

How to configure this issue

• [ ] Labeled with Team (product support, analytics-insights, operations, Console-Services, tools-fe,content-ia, service-design, vsa-*)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)

[jknipes]

@alyssagallion this ticket is in reference to https://dsva.slack.com/archives/C02RLAUM2LV/p1701271350290789 Erika Washburn offered to assist us in creating this initiative