Qualitative Data Request

[outerpress]

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

12-18-2023

Date Range End

12-24-2023

Product Name(s)

Appointments FE

Product Description

A tool for Veterans to schedule and manage their appointments online.

Survey URL(s), key term(s), case category or type

Keyword: appointment

AND All comments under and including these URLS and their subpaths:

https://www.va.gov/health-care/schedule-view-va-appointments/ https://www.va.gov/my-health/appointments

File Delivery Format

All in one file, on one tab

Word Cloud

Yes

VA Email Address(es)

peter.russo1@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

[newworld2616]

Hi I have shared the requested data. Please verify once you receive it. Thank you and Happy Holidays!

[outerpress]

Data received, and a very happy holidays to you as well :)

[newworld2616]

Thank you!

[outerpress]

@newworld2616 follow-up question, is there a way to get location information for future feedback? Washington DC is listed as the location for all of them, which I assume has something to do with the way the feedback is collected. It would help us better understand when issues are tied to specific facilities. CC @JRRoof

[newworld2616]

I believe we could. I will try next time. Than you! On Thu, Dec 28, 2023 at 12:42 PM Peter Russo @.***> wrote:

@newworld2616 https://github.com/newworld2616 follow-up question, is there a way to get location information for future feedback? Washington DC is listed as the location for all of them, which I assume has something to do with the way the feedback is collected. It would help us better understand when issues are tied to specific facilities. CC @JRRoof https://github.com/JRRoof

— Reply to this email directly, view it on GitHub https://github.com/department-of-veterans-affairs/va.gov-team/issues/72564#issuecomment-1871373398, or unsubscribe https://github.com/notifications/unsubscribe-auth/BAYYWDZJKTHVJTAP35AGBKDYLWVRZAVCNFSM6AAAAABBDMNJ5CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQNZRGM3TGMZZHA . You are receiving this because you were mentioned.Message ID: @.*** .com>