search

department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
https://depo-platform-documentation.scrollhelp.site/index.html
284 stars 206 forks source link

Design | Update 686/674 Contact Center Product Guide #73107

Open steele-lm opened 10 months ago

steele-lm commented 10 months ago

Issue Description

All applications on the Veteran-facing Services Platform include a phone number Veterans can call to ask questions about the application's functionality. Because of this, before applications (or new features) launch on the Veteran-facing Services Platform, all teams must file a Veteran Support/Contact Center Review issue that includes a Product Guide. Product Video is optional but encouraged. The VSP Contact Center team will review these materials and share with the relevant contact centers to ensure that Veteran Support/Contact Center Representatives are prepared to answer questions about the new functionality.

Resources

  1. Template for creating a product guide
  2. Examples of product guides (here and here)

Tasks

Acceptance Criteria

sortizsh commented 8 months ago

Moving to BL, will move back in when we're ready to make changes