department-of-veterans-affairs / va.gov-team

Public resources for building on and in support of VA.gov. Visit complete Knowledge Hub:
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Desktop Research on caretakers #73150

Open SophiaPhilipMO opened 11 months ago

SophiaPhilipMO commented 11 months ago

Context In usability tests and SME interviews we have heard the need for a process to support Veterans with caregivers during verification and need more information in order to design this pathway. We aim to conduct desktop research to gain insights into the experience of Veterans with caregivers regarding identity verification at the VA. This research will inform us about veterans' and their caregivers' perceptions, challenges, and suggestions for identity verification.

User Story As a Veteran, I need to be able to complete identity verification with the support of a caregiver so that I can access my services and benefits.

As a Veteran caregiver, I need to be able to help a Veteran complete identity verification, so they can access their services and benefits.

AC

Definition of Done Comprehensive report summarizing research findings, challenges, success stories, and recommendations completed uploaded to Github.

Resources IPP Literature Review

JKG199 commented 8 months ago

Links for both google sheets for articles/research and very rough outlines for report

https://docs.google.com/spreadsheets/d/19NJ6Rkb8P4T94YsKUUEcsyyW3doe07CUYQoweDuMKOA/edit?usp=sharing

https://docs.google.com/document/d/15zXX4kyQVr3GZO28zi95vb2W2zv5vx5buKi6b5rDWQc/edit?usp=sharing