Qualitative Data Request

[RLHecht]

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

10-1-23

Date Range End

12-31-23

Product Name(s)

Sitewide Content, Accessibility, and Information Architecture (CAIA)

Product Description

Our team works on the static content across VA.gov. We'd like to look at 3 months of Medallia data for the following urls, which have all had the lowest experience ratings on DOMO in the past. This can help us determine what changes we may need to make to the pages to improve the user experience.

Survey URL(s), key term(s), case category or type

Everything under and including:

/education/gi-bill/post-9-11/ch-33-benefit/ /records/get-military-service-records/ /contact-us/ /manage-va-debt/ /claim-or-appeal-status/ /health-care/get-medical-records/ /resources/ /resources/about-our-va-community-care-network-and-covered-services/ /resources/are-service-dogs-allowed-in-va-facilities/ /resources/ask-va-replaces-iris-and-the-gi-bill-help-portal/ /resources/can-i-be-buried-in-arlington-national-cemetery/ /resources/can-i-get-a-loan-through-my-va-life-insurance-policy/ /resources/can-i-get-a-replacement-gi-bill-benefit-certificate-of-eligibility/ /resources/can-i-get-free-health-care-and-prescriptions-as-a-veteran/ /resources/can-i-plan-ahead-for-my-burial-in-a-va-national-cemetery/ /resources/change-your-address-on-file-with-va/ /resources/choosing-a-decision-review-option/ /resources/choosing-between-urgent-and-emergency-care/ /resources/claim-status-tool-faqs/ /resources/combat-related-special-compensation-crsc/ /resources/commissary-and-exchange-privileges-for-veterans/ /resources/compare-va-education-benefits/ /resources/connected-apps-faqs/ /resources/copay-exemptions-for-american-indian-and-alaska-native-veterans/ /resources/covid-19-testing-at-va/ /resources/creating-an-account-for-vagov/TOTAL /resources/deciding-how-much-life-insurance-to-get/ /resources/decision-reviews-faqs/ /resources/direct-deposit-for-your-va-benefit-payments/ /resources/does-va-cover-indian-health-service-or-tribal-health-programs-care/ /resources/does-va-cover-nursing-home-assisted-living-or-other-long-term-care/ /resources/ds-logon-faqs/ /resources/eligibility-for-community-care-outside-va/ /resources/evidence-to-support-va-pension-dic-or-accrued-benefits-claims/ /resources/find-apps-you-can-use/ /resources/get-a-premium-my-healthevet-account/ /resources/getting-a-gi-bill-extension/ /resources/getting-emergency-care-at-non-va-facilities/ /resources/getting-urgent-care-at-va-or-in-network-community-providers/ /resources/gi-bill-and-other-va-education-benefit-payments-faqs/ /resources/gi-bill-wave-faqs/ /resources/government-headstones-and-markers-faqs/ /resources/helpful-va-phone-numbers/ /resources/how-are-pension-benefits-and-disability-compensation-different/ /resources/how-can-i-stay-informed-about-covid-19-vaccines-at-va/ /resources/how-can-i-verify-my-identity-on-vagov-if-i-live-outside-the-us/ /resources/how-do-i-change-my-name-in-my-deers-record/ /resources/how-do-i-get-college-credits-for-my-military-service/ /resources/how-to-change-direct-deposit-information-for-va-benefits/ /resources/how-to-change-your-address-in-your-vagov-profile/ /resources/how-to-change-your-legal-name-on-file-with-va/ /resources/how-to-check-in-with-your-smartphone-for-some-va-appointments/ /resources/how-to-check-your-va-claim-appeal-or-decision-review-status-online/ /resources/how-to-download-and-open-a-vagov-pdf-form/ /resources/how-to-file-a-va-travel-reimbursement-claim-online/ /resources/how-to-find-out-if-you-should-get-a-higher-tsgli-payment/ /resources/how-to-get-community-care-referrals-and-schedule-appointments/ /resources/how-to-get-free-language-assistance-from-va/ /resources/how-to-get-help-with-concerns-at-a-va-health-facility/ /resources/how-to-get-your-medical-records-from-your-va-health-facility/ /resources/how-to-report-the-death-of-a-veteran-to-va/ /resources/how-to-set-up-direct-deposit-for-va-travel-pay-reimbursement/ /resources/how-va-education-benefit-payments-affect-your-taxes/ /resources/how-we-determine-your-percentage-of-post-911-gi-bill-benefits/ /resources/how-we-determine-your-post-911-gi-bill-coverage/ /resources/how-your-reason-for-withdrawing-from-a-class-affects-your-va-debt/ /resources/in-state-tuition-rates-under-the-veterans-choice-act/ /resources/life-insurance-if-you-have-preexisting-conditions/ /resources/managing-your-vagov-profile/ /resources/military-sexual-trauma-and-disability-compensation/ /resources/montgomery-gi-bill-refunds/ /resources/my-healthevet-faqs/ /resources/my-healthevet-on-vagov-what-to-know/ /resources/non-compensable-disability/ /resources/onet-interest-profiler-career-assessment/ /resources/presumptive-cancers-related-to-burn-pit-exposure/ /resources/privacy-and-security-on-vagov/ /resources/reimbursed-va-travel-expenses-and-mileage-rate/ /resources/reimbursement-of-non-va-prescriptions-or-medical-expenses/ /resources/request-a-discharge-upgrade-or-correction/ /resources/requesting-a-replacement-government-headstone-or-marker/ /resources/requesting-a-virtual-hearing-for-a-board-appeal/ /resources/separation-health-assessment-for-service-members/ /resources/should-i-create-a-logingov-or-idme-account-to-sign-in-to-vagov/ /resources/signing-in-to-vagov/ /resources/submitting-a-financial-status-report-va-form-5655/ /resources/the-pact-act-and-your-va-benefits/ /resources/the-veterans-health-information-exchange-vhie/ /resources/va-covid-19-debt-relief-options-for-veterans-and-dependents/ /resources/va-debt-management/ /resources/vas-duty-to-assist/ /resources/va-tier-1-copay-medication-list/ /resources/verifying-your-identity-on-vagov/ /resources/verify-school-enrollment-for-dea-benefits/ /resources/veteran-identification-card-vic-faqs/ /resources/vetext-for-va-health-care-reminders-and-updates/ /resources/waivers-for-va-benefit-debt/ /resources/what-does-burial-in-a-va-national-cemetery-include/ /resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/ /resources/what-if-i-dont-want-a-fiduciary-anymore/ /resources/whats-a-veteran-health-id-card-vhic-and-how-do-i-get-one/ /resources/what-your-claim-status-means/ /resources/what-your-decision-review-or-appeal-status-means/ /resources/will-i-have-to-pay-back-the-gi-bill-benefits-i-used-if-i-fail-a-class/ /resources/your-civil-rights-and-how-to-file-a-discrimination-complaint/ /resources/your-intent-to-file-a-va-claim/

File Delivery Format

All in one file, on one tab

Word Cloud

Yes

VA Email Address(es)

randi.hecht@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

[newworld2616]

Good morning, sorry we cannot share the data in Gmail, I can only share the data in VA network. Please, provide me your VA email. Thank you.

[RLHecht]

Oops, total typo there! I just corrected it above. Sorry about that!

[newworld2616]

Thank you!

[newworld2616]

I have shared the data! Please verify once you receive it. Thank you.

[RLHecht]

Sorry for the late reply but I have the data now. Thank you again!

[newworld2616]

No worries. Thank you for confirming!