[HCD] SME Discussion • Redirecting Veterans to Adjacent Claim Processes

[rubensun]

Value Statement

Activity (I want to) Develop a research plan relating to [initiative].

Outcomes (so that) Product discovery team members have a clear understanding of:

• Research objectives and goals
• Research methodology
• Timeline for executing and synthesizing research

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Tasks

• [x] Draft research plan
• [x] Develop research stimuli (as required)
• [ ] Internal review

Acceptance Criteria

• [ ] The plan has been reviewed and approved internally.
• [ ] Timing for the research study has been established, and the study is prepped for kickoff

Definition of Ready

• [x] Learning opportunity has been identified and prioritized

[rubensun]

Doing some pre-work across all the potential research topics initially.

[rubensun]

Repurposed ticket for prevalent use cases better addressed by other claim processes (opportunity to redirect veterans to adjacent claim processes).

[rubensun]

Drafting document to frame the discussion: https://docs.google.com/document/d/1OqvzLH2oEyhY6nYVYuEOitYtRDvSHqsj5HYqSDssaIQ/edit#heading=h.9jsxxqqk2rsf

Working to create a spreadsheet to gather input.

[rubensun]

• Drafted up framing document and worksheet to gather insights from stakeholders
• Waiting on Julie's return for outreach (she returns early next week)

[HeatherWidmont]

@rubensun to make research epic & fold this & other tickets under it