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Update copy on Confirmation page about mailing documents #75030

Closed vbellissimo closed 8 months ago

vbellissimo commented 9 months ago

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vbellissimo commented 9 months ago

@katherine-fung can you help us update the copy in the "note" section of the confirmation page? VBA stakeholders comments from our Teams chat:

The 527EZ recommends that the Claimant "make a photocopy of all supporting material you submit BEFORE mailing it to the VA", whereas the confirmation page does not state this in the "note" piece. To avoid confusion, let's align the verbiage to somewhat match (possibly just adding "We recommend/please make a photocopy of all supporting material you have uploaded before mailing to the VA").

As far as the note about mailing in supporting material, I like the original note (since the Claimant will be submitting their 527EZ electronically, no need to photocopy it), therefore, if we can just add to the note already there: "For your own records, we recommend you make a photocopy of the supporting documents you are submitting to the VA before mailing them in."

katherine-fung commented 9 months ago

@vbellissimo -

Don’t mail us your pension application. We already have it. If you need to submit supporting documents, you can mail copies of your documents to us at this address:

[Address block for: Department of Veterans Affairs Pension Intake Center PO Box 5365 Janesville, WI 53547-5365]

Note: Don’t send us your original documents. We can’t return them. Mail us copies of your documents only.

If we asked you to complete and submit additional forms, be sure to make copies of the forms for your records before you mail them to us.

staging.va.gov_pension_application_527EZ_additional-information_document-upload.png

The copy recommendation is here: https://docs.google.com/document/d/10CvfMytOYDw27m3A4mRLORQbh9kAtRG_kOuGQad9rNk/edit

vbellissimo commented 8 months ago

Closing this, as it duplicates #74150