Design spec for cancelation flow

[outerpress]

Task Description

Create a dev spec for the cancelation flow changes that come out of usability testing.

• [x] M - Follow up with Laura and Misty about empty states.
• [x] M - Ally best practices of unique heading for title (currently the date/time)
• [x] M - Accessibility Annotations
• [x] C - Create design specs in a new design file
• [x] C - Change Requests Icon.
• [x] C - Add "details you shared" to canceled page
• [x] C - Add scheduling facility to canceled page

Notes and References

• Account for all cancelable appointment and request types.

Acceptance Criteria

• [x] m/t/d screens
• [x] A11y annotations
• [x] User flows
• [ ] Product has updated copy docs
• [ ] Product has updated feature documentation.
• [x] Review with @outerpress
• [x] Review with SME either in meeting or the slack channel

Deliverables

- Design Spec

[melissa-lefevre]

A descriptive title with the context of the appointment (e.g., in-person or phone appointment) will help users quickly understand the content of the page, aids navigation, and ensures accessibility for all users, aligning with WCAG guidelines. While the title is not required to be unique, it is best practice.

Here is an excerpt of G88: Providing descriptive titles for Web pages rule :

Description The objective of this technique is to give each Web page a descriptive title. Descriptive titles help users find content, orient themselves within it, and navigate through it. A descriptive title allows a user to easily identify what Web page they are using and to tell when the Web page has changed. The title can be used to identify the Web page without requiring users to read or interpret page content. Users can more quickly identify the content they need when accurate, descriptive titles appear in site maps or lists of search results. When descriptive titles are used within link text, they help users navigate more precisely to the content they are interested in.

The title of each Web page should:

Identify the subject of the Web page

Make sense when read out of context, for example by a screen reader or in a site map or list of search results

Be short

It may also be helpful for the title to

Identify the site or other resource to which the Web page belongs

Be unique within the site or other resource to which the Web page belongs

[melissa-lefevre]

Recap of meeting with Laura and Misty re empty states:

• Looks good
• The new wording makes sense
• The wording of "not available" is universal enough that it covers both scenarios where there are issues in the system displaying the data and also that the data was never entered.
• We talked about how the "Who" part might not be a person in the future with OH integration.
• Also- Misty brought up that she really wants the mobile app details screen to look like ours. ( Mentioned that theirs is still the date/ time as the heade

r)

[outerpress]

See epic for related dev tix.

[outerpress]

@ldelacosta do you have separate tickets for documentation? How do you want to handle updating the feature docs/copy docs/etc

[outerpress]

@ldelacosta we're good to close this one on our end

[ldelacosta]

Closing out the ticket.