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[CAIA A11y Research - PILOT] Disability Benefits: Contention Classification Team - New Conditions Page: Form: 21-526EZ (July 2024) #76779

Closed sara-amanda closed 3 months ago

sara-amanda commented 8 months ago

[!IMPORTANT]

  • TICKET STATUS: Recommended Spoke to Team in Kickoff` on 2/21/2024
  • AUDIT: COMPLETED Audit of Prototype Prior to Research 76766 ✅
  • PILOT DATE: COMPLETED 7/22/2024 - prior to the start of research "early" July 2024
  • **PREP WORK (INTERNAL-CAIA) - Prep document for Sara and Jamie
  • TYPES OF ASSISTIVE TECH: JAWS + WINDOWS (PILOT) ; Testing will use VoiceOver (majority); TalkBack and Screen Magnification (ZoomText).

CAIA A11y Support

This is a child ticket of the research ticket 76707 - created to track work, completed from this pilot session.

[!TIP] DEFINITION OF DONE: Refer to the task list in this ticket, for actionable items.

Two Variations to Test

"We can test variations of both options or consolidate to one if there's a strong opinion."

Variations

  1. "Removing additional information"
  2. "Adding additional information to component".

CAIA Assignee(s)

Toggle to view CAIA info - Jamie (Pilot) - Sara (Co-Pilot)

Team Info

Toggle to view team info - **Team name:** Contention Classification - **OCTO product owner:** Jen Bertsch - **Product name:** 526EZ - **Product manager:** Yurena Garcia - **Slack channel:** [benefits-contention-classification](https://join.slack.com/share/enQtNjYwMDExOTQyMDc1Ny1iOGNlYTE4ZjY4OGM2YmUzOWE3YmY3MTMwMzA4MzRkMzQyNWVjMzE3NDQ0ODk4NDMzYmJhNjNmNGRiN2FjM2Vj) - **Dedicated content writer on your team (if you have one):** N/A - **Dedicated a11y specialist on your team (if you have one):** N/A

Description

Toggle to view the description A CAIA a11y will participate as a user in a pilot of the [Contention Classification New Conditions Page Form: 21-526EZ research study](https://github.com/department-of-veterans-affairs/va.gov-team/issues/76707). - **Researcher**: The VFS team researcher will test their prototype and conversation guide by conducting the pilot session with a CAIA A11Y. - **User**: The CAIA A11Y team member will act as a real user in the pilot session. - **Assistive Tech**: The CAIA A11Y team member will follow the prompts given by the VFS Researcher, while using and demonstrating how the behavior of a `screen reader` would behave. ### Pilot Session - **Date:** `TBD` - (Research starts "early" July 2024) - [Prototype in CodePen](https://codepen.io/ccteam/live/ZEZeMPR) RCVD 3/22/2024 - ~Staging~ [**Link for Pilot**](URL: https://www.va.gov/disability/file-disability-claim-form-21-526ez/new-disabilities-revised/add) `RCVD 7/19/2024` - [**Research conversation guide** - RCVD 7/10/2024](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/disability/526ez/research/CC-Team-Research/202403%20Improved%20Autosuggest/conversationguide-assistivetech.md) - [**Research plan**](https://github.com/department-of-veterans-affairs/vagov-claim-classification/blob/main/collab-cycle/%5Bimproved%20autosuggest%20component%5D/research-plan.md)

Assistive Tech Options

[!TIP] DEVICE SUPPORT DURING RESEARCH SESSIONS

  • Available AT: Screen readers on a desktop device is currently the primary source of AT that CAIA A11ys are able to support, in addition to screen magnification for user research sessions.
  • Additional Specifications: If there is a particular test user, browser or operating system you would like us to use, please let us know in advance via this ticket's comments, tagging the assignee - or reach out to @coforma-terry in the CAIA Slack Channel: #sitewide-content-accessibility-ia

Definition of Done

### A11y Tasks
- [x] **Schedule CAIA a11y (prior to the start of research in "early" July):** (update assignees in ticket)
- [x] **Determine date and time for pilot (prior to the start of research in "early" July):** July 22
- [x] **Update CAIA A11y Capacity Calendar:** Add invite for pilot, when scheduled and flag who is covering it in the title
- [x] **Review research** [conversation guide](https://docs.google.com/document/d/1xIyVE2QOv4HornhwAn-bhn3nj_MqF_2NAbP5OT_Lymg/edit) and provide feedback in comments.
- [x] [Research plan](https://github.com/department-of-veterans-affairs/vagov-claim-classification/blob/main/collab-cycle/%5Bimproved%20autosuggest%20component%5D/research-plan.md) rcvd 3/22/2024; see latest version on [Google Docs](https://docs.google.com/document/d/1YoQdCVqATHc4Ps7oxQo4oOkOF5paI92Q4IHFyi72oqY/edit)
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/76766
- [x] **Review prototype**  [Prototype in CodePen](https://codepen.io/ccteam/live/ZEZeMPR) rcvd 3/22/2024 audited 3/26/2024
- [X] **Review [live build](https://www.va.gov/disability/file-disability-claim-form-21-526ez/new-disabilities-revised/add)** (Second audit by Jamie)
- [X] [Request AT device and tech to be used in sessions](https://github.com/department-of-veterans-affairs/va.gov-team/issues/76707#:~:text=and%20Device%20Type.-,Table%202%3A%20Technology,-Toggle%20to%20view) - [Ref. Google Sheet - Scheduling Source of Truth](https://docs.google.com/spreadsheets/d/1nrqw-iekbkWM2oDwBPvaFqo76tOHZJNn55RTJQviixQ/edit?gid=0#gid=0&range=K1:K9)
- [x] [Receive AT device and tech from Team in research ticket](https://github.com/department-of-veterans-affairs/va.gov-team/issues/76707#:~:text=and%20Device%20Type.-,Table%202%3A%20Technology,-Toggle%20to%20view) to be used in sessions to prep for pilot = `JAWS + Windows`
- [X] **Run pilot** with VFS Researcher (prior to the start of research in "early" July 2024) - 7/22/2024
- [X] **During Pilot** Note that there are two variations**: "removing additional information" and "Adding additional information to component". "We can test variations of both options or consolidate to one if there's a strong opinion."
- [X] [**Note Taking**](https://docs.google.com/document/d/1aqAMiWe55lQTlnwKzs7VxtKCJGTQOh_TMnO9z4gjj_w/edit#heading=h.7b53y4dqihzk): **Pilot Prep and Notes** - Jamie and Sara
sara-amanda commented 6 months ago

Timeline Shift

@coforma-terry @coforma-jamie

sara-amanda commented 5 months ago

Removed

sara-amanda commented 5 months ago

Timeline Shift

@coforma-terry @coforma-jamie

coforma-jamie commented 4 months ago

Timeline Shift

Jamie heard from the team 6/17/2024: "Timing on research with AT users is TBD, but the earliest this could begin (starting with the pilot) is early July."

Previously ~May,~ ~June/July~ adjusting to early July 2024

cc: @NaomiPMC @sara-amanda @coforma-jamie

sudeeptibh commented 4 months ago

update - we will kick off recruiting next week with the goal of a 2-week recruitment period and to do the usability research week of July 22.

sara-amanda commented 3 months ago

CAIA Support

[!NOTE]

Number of Sessions

At least 2 but no more than 3 Veterans who use assistive technology (AT) such as screen readers (AT/reader) or magnifiers (AT/magnifier)

Capacity Update

We are currently experiencing limited capacity; however, your testing the week of 7/22, does not appear to have any conflict at this time for any current scheduled testing or PTO.

cc: @coforma-jamie @EvanAtCoforma @SarahKay8 @NaomiPMC @artsymartha68

coforma-jamie commented 3 months ago

Spoke with team - I'll be piloting using Windows + JAWS.

URL: https://www.va.gov/disability/file-disability-claim-form-21-526ez/new-disabilities-revised/add

sara-amanda commented 3 months ago

Pilot Session Takeaways

Google Doc: Navigate to the Pilot Takeaways Section

sara-amanda commented 3 months ago

Thanks for including, CAIA A11Ys in your research pilot! We appreciate this opportunity to work with your team, to help make your product as accessible as possible. 😄

cc: @NaomiPMC @coforma-jamie