One of VBA's Regional Offices is reporting that 526 applications for some Veterans submitted through VA.gov have box 29 checked, which is a box that states that the Veteran does not have a bank account that can receive electronic payments. However, the Veterans are currently in receipt of electronic payments and when the RO called the Veterans, the Veterans claim that they did not check that box when submitting their application. I am working with the RO to obtain file numbers of specific instances, but can we investigate to determine whether this is an issue with the system or user error?
This check box is not on the online form, so wondering what is happening. One hypothesis was that if no EFT info was given, the code would check the box, but those EFT fields appear to be required.
VBA - Andrew and David via Shannon Ford
Tasks
[ ] What work is necessary for this story to be completed?
Acceptance Criteria
[ ] Investigate how the checkbox for "Veteran does not have a bank account that can receive electronic payments" is getting checked
[ ] Investigate the specific case supplied
How to configure this issue
[ ] Attached to a Milestone (when will this be completed?)
[ ] Attached to an Epic (what body of work is this a part of?)
[ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
[ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
[ ] Labeled with Type (bug, request, discovery, documentation, etc.)
RakshindaAslam
commented
6 months ago
Pending - Need the specific case ID
Issue Description
One of VBA's Regional Offices is reporting that 526 applications for some Veterans submitted through VA.gov have box 29 checked, which is a box that states that the Veteran does not have a bank account that can receive electronic payments. However, the Veterans are currently in receipt of electronic payments and when the RO called the Veterans, the Veterans claim that they did not check that box when submitting their application. I am working with the RO to obtain file numbers of specific instances, but can we investigate to determine whether this is an issue with the system or user error?
This check box is not on the online form, so wondering what is happening. One hypothesis was that if no EFT info was given, the code would check the box, but those EFT fields appear to be required.
VBA - Andrew and David via Shannon Ford
Tasks
Acceptance Criteria
How to configure this issue
product support,analytics-insights,operations,service-design,Console-Services,tools-fe)backend,frontend,devops,design,research,product,ia,qa,analytics,contact center,research,accessibility,content)bug,request,discovery,documentation, etc.)