Analytics New KPI dashboard request & KPI dashboard update request for [Cartographer/My Health]

[wesrowe]

Request a New Standardized KPI Dashboard or an Update to an Existing Dashboard

What this form is for

Use this ticket template to request a new standardized KPI dashboard or an update to an existing KPI dashboard on Domo for your product.

Tell us what you need done:

• [x] New Dashboards
• [ ] Updates to Existing Dashboards

Standardized dashboards are currently available for Forms, Content, & Search products only. To see if you should request a standardized dashboard, check Should I request a standardized KPI dashboard. If you’re not sure which dashboard(s) your product(s) qualify for, check the Eligibility Dashboard.

If your VA.gov product is not eligible for a standardized dashboard, you may be able to request an “edge case” dashboard. Please reach out to the Platform Analytics & Insights team on #vfs-platform-support for more information on this process.

Expected delivery timelines

The Analytics team will notify you once this ticket has been pulled into a sprint.

Instructions for the VFS team

For New Dashboards

In order to pull the correct data for your product, we need your help to define what pages and events to include, in addition to basic product info. We’ll need a filled out KPI request template before we can pull this ticket into our sprint.

• [ ] Make a copy of the Google Sheet
• [ ] Complete worksheet as instructed
• [x] Link your completed spreadsheet here: (use your VA email to access) https://dvagov.sharepoint.com/:x:/r/sites/oitmhvonvagovcartographyteam/Shared%20Documents/My%20Health%20-%20KPI%20Dashboard%20Product%20Details.xlsx?d=w81b5f1d223da40c78644e5ae30321f70&csf=1&web=1&e=Gxpljd
• [ ] Check your sharing settings to make sure the Analytics team will be able to access it
• [ ] Add your team label to follow progress

Product questions

Help us understand your product better by answering the following questions:

1. What does your team consider a completed task? Clicking through to any of the links on the page
2. Who is your product's main user base? Veterans
3. Why does your product require an edge case? My HealtheVet is classified as an edge case on the VA.gov KPI Dashboard Eligibility page.
4. Does this product currently have a Domo dashboard? No

Further details on what we would like to see in a dashboard

This request was inspired by the (private) "CSAT Score Dashboard" in Domo, which Basil shard with me. That dash has good charts and can filter by url, but It's currently not useful for us since it requires a minimum number data points that our product has not yet reached.

Desired functionality:

• Top next-pages for the MHV landing page (/my-health/)
• Survey response (VSignals) count and average score 1) by week and 2) by directory
  • experience (A11/intercept)
  • satisfaction (VFS/feedback button)
  • task completion (% yes)
  • trust change in VA
  • trust in VA
• The "by directory" filter from the CSAT dash is key for the scores – so that we can aggregate survey scores for /my-health/ as a whole (aggregated), as well as for key sub-directories (e.g., /secure-messages/) -> The desired directories are listed in the excel linked above

Additional Info For Both Options

• Please use the KPI Framework for more information on the metrics used in the Standard KPI dashboards.
• If you need any analytics support, read through the How to request Analytics support.
• If you do not have Domo access, please request access here.

[Blivaditis]

Are you able to make the spreadsheet is google sheets?

[Blivaditis]

Since you essentially want a variation of the existing CSAT Dashboard I don't see a need to pull new data or to make a new data set since we already have a newer CSAT data dashboard. If you are okay with using that same data set then when I get started on this request I can immediately start working on the dashboard and hopefully get it to you sooner.

[ChristineYoungZA]

Hi @wesrowe just wanted to follow up on Basils previous comment if you thought the CSAT dashboard would be sufficient for your request.