Open skylerschain opened 8 months ago
veterans who have decision letters for open claims can see them in the claim status tool claim letter section.
@jacobworrell True but they won't know to go there to look for it without some sort of notification. I think it's worth keeping a ticket open to add that.
@skylerschain a partially decided claim will show the same message as a closed claim directing them to the claim letters section of CST. Jerek and I investigated this and the message will show up for a claim that is still open. If you'd like a different message to show for partially decided claims, that might make sense, but I think the value prop for this ticket would need to change.
The value prop is the same:
As a Veteran I want to know that I have a decision letter available for part of my claim even if the claim is still open so that I have an accurate understanding of my claim status
Below is the message we show for closed claims, and this language definitely makes it sound like the claim is closed, which in this case it's not. So we need a different version for when some contentions are still being decided. The spec is here.
@skylerschain please update mock with correct position of alert.
Mock finalized and FIGMA link in #Design section has been updated.
Removed this from Tasks:
Reason: As described in the spec, there is no signal differentiation between when the Veteran has one decision letter and claim is open and when the Veteran has multiple decision letters and the claim is open. So UI treatment will be the same in both cases.
@jerekshoe please review so we can merge
@skylerschain The last sentence in the alert mentions that the copy of the decision letter in the mail should arrive within 10 days after the claim is closed, but in this case the claim isn't closed yet (and it may not be closed for a while). Should we have changed the copy there?
@jerekshoe Good catch.
@samcoforma Can we update the last line of the alert:
Before:
We’ll also send you a copy of your decision letter by mail. It should arrive within 10 days after the date we closed your claim, but it may take longer.
After:
We’ll also send you a copy of your decision letter by mail. It should arrive within 10 days, but it may take longer.
Value Statement
As a Veteran I want to know that I have a decision letter available for part of my claim even if the claim is still open So that I have an accurate understanding of my claim status (that certain contentions are still open and some have been decided)
Background Context
Sometimes a decision letter is available for certain contentions in a claim, even if the overall claim is still open (usually occurs if contentions were deferred).
We had a design for this in the old version of the UI. We need to design and implement this for the V2 detail pages.
Design
FIGMA
Proposed UI
Current UI
Engineering
From Peri: "There is currently not any logic on the Status Tab that shows a link to the claims letter page or mentions a decision letter when A claim is opened OR when a claim has a decision letter sent.
The specific logic that we use to determine if a claim is opened is a helper function called
isClaimOpen()
that is passed in the following claim fieldsclaim.attributes.status
andclaim.attributes.closedDate
. The claim is considered opened as long as the status is notCOMPLETE
and theclosedDate
is null. The specific logic that we use to determine if a claim has adecisionLetterSent
is by looking at the claim fieldclaim.attributes.decisionLetterSent
."Out of scope
Open questions
Tasks
vets-api-mockdata
so that we have a claim that is opened and has decisionLetterSent: trueDefinition of Done
Acceptance Criteria