High Level User Story/ies
As a Veteran, I need a way to set my preference for email communication sent for new benefit overpayment debts so I can have the choice to opt out if I choose to.
Objective:
Establish email preferences to veteran profile for Benefit Overpayment Email Notification that a Veteran will receive when they have a new benefit overpayment debt.
Problem Statement
Notification preferences do not exist in the VA.gov profile for the debt related notifications (specifically Medical Copay and Benefit Overpayment email notifications). Currently the medical copay email notification has been disabled and given the high volume of these notifications it will not resume until we can communicate to Veterans that they are able to manage their preferences and therefore opt out of receiving these emails if they choose to do so.
What are the user goals?
to turn email communications either on or off for this type of notification
Definition of doneWhat must be true in order for you to consider this epic complete?
[x] Notification preferences are available in the VA.gov profile for the Benefit Overpayment notifications
In Scope
VAPO will need to open an intake form with VA Profile (Intake Ticket #CMDMRP-7235)
Collaboration with VA Notify team to establish notification
Out of Scope
Notification for new medical copay bill
Objectives and Key Results (OKRs)
Add OCTO, Crew or Team OKRs as relevant
What are the known risks?
Requires collaboration with VA Notify team to implement
Contacts + StakeholdersVA OCTO Product Owner: Denise Coveyduc
VA Business Stakeholder: Robert Vitt - Debt Management Center (DMC)
Implementation Team: Debt Resolution/ Veteran Online Debt Access (VODA)
Reference links:
To be added as needed
Monthly Initiative Updates:
Month
Update/Status notes
May 2024
CAIA intake ticket has been established to align on terminology related to payments and debts to ensure a consistent approach across modalities and experiences.
Sept 2024
VA Notify has completed work to make preferences available. We have agreed to launch the preferences settings for benefit overpayment notification first; before the notification for medical copays is reestablished.
ACParker89
commented
4 days ago
Debt Notification Preference [Benefit Overpayment Notification]
High Level User Story/ies As a Veteran, I need a way to set my preference for email communication sent for new benefit overpayment debts so I can have the choice to opt out if I choose to.
Objective: Establish email preferences to veteran profile for Benefit Overpayment Email Notification that a Veteran will receive when they have a new benefit overpayment debt.
Problem Statement Notification preferences do not exist in the VA.gov profile for the debt related notifications (specifically Medical Copay and Benefit Overpayment email notifications). Currently the medical copay email notification has been disabled and given the high volume of these notifications it will not resume until we can communicate to Veterans that they are able to manage their preferences and therefore opt out of receiving these emails if they choose to do so.
What are the user goals?
Definition of done What must be true in order for you to consider this epic complete?
In Scope
Out of Scope
Objectives and Key Results (OKRs) Add OCTO, Crew or Team OKRs as relevant
What are the known risks? Requires collaboration with VA Notify team to implement
Contacts + Stakeholders VA OCTO Product Owner: Denise Coveyduc VA Business Stakeholder: Robert Vitt - Debt Management Center (DMC) Implementation Team: Debt Resolution/ Veteran Online Debt Access (VODA)
Reference links:
Tasks (to be updated as needed)