marywang2 commented 8 months ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

Use this ticket to start collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) team.

Note: If you’re already partnering with us on an initiative, you don't need to fill out this request form. If you don’t have access to your initiative’s CAIA epic, post a message in the #sitewide-content-accessibility-ia slack channel and tag @Terry Nichols and @Lily Strelich.

About your team

Team name: IVC Forms
OCTO product owner: Premal Shah
Product name: 10-7959c, Other Health Insurance (OHI) Certification
Product manager: Bo Altes
Slack channel: ivc-forms
Dedicated content writer on your team (if you have one): n/a
Dedicated a11y specialist on your team (if you have one): Rachael Penfil

About your initiative

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

[x] Digitizing a new form
[ ] Creating a new digital tool
[ ] Updating an existing form or tool
[ ] Translating a form or tool into Spanish
[ ] Adding new unauthenticated content to VA.gov
[ ] Updating existing unauthenticated content on VA.gov
[ ] Something else: insert description

What's the nature of your initiative and desired outcomes?

Our team will be digitizing existing forms for the CHAMPVA program and Foreign Medical Program, among other Veteran and Family Member programs. We would like CAIA's support in reviewing content changes or changes wtih accessibility impacts.

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

[ ] Yes
[x] No
[ ] I’m not sure

Where are you at in your timeline?

Early user flows

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

[x] Design intent
[x] Midpoint review
[ ] Staging
[ ] None. This initiative isn’t going through the collaboration cycle.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide your ticket number and link:

Ticket Number

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content.

Next steps

[x] Post a link to this issue in the #sitewide-content-sitewide-content-accessibility-ia slack channel and tag @Terry Nichols. We’ll reply within 24 hours to acknowledge receipt. We'll then review the artifacts in more detail and work with you to determine timing for collaboration. Depending on the work, we may schedule a kickoff meeting to better understand how we'll partner together.
[ ] Review the remaining next steps in the VFS team tasks section here.

Tasks

### VFS team tasks
- [ ] **If you also need engineering support from the public websites team**, fill out their intake request form as well.<br> [Open a public websites intake request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=Public+Websites%2C+Sitewide+content&labels=vsa-public-websites%2C+vsa%2C+vsa-public-websites-intake%2C+sitewide-content%2C+needs-grooming&template=public-websites-intake.md&title=%3CType+of+Request%3E+from+%3CTeam%3E)
- [ ] **If you're requesting a page/URL redirect, a URL change, or a vanity URL**, submit an additional request for this work. <br> [Open a redirect, URL change, or vanity URL request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=jennymayoco%2C+kristinoletmuskat%2C+strelichl%2C+FranECross&labels=sitewide+CAIA%2C+Sitewide+IA%2C+Public+Websites%2C+VA.gov+frontend%2C+Redirect+request&projects=&template=redirect-request.md&title=Redirect+Request)
- [ ] **If you're creating an experimental design**, also contact the design system team. <br> [Read more about experimental designs](https://design.va.gov/about/contributing-to-the-design-system/experimental-components-and-patterns#what-is-an-experimental-component-or-pattern?) <br> [Suggest an addition or update to the design system team](https://design.va.gov/about/contributing-to-the-design-system/suggest-an-addition-or-update)
- [ ] **If you're requesting a11y support for usability research**, submit a research support request next. <br> [Open an a11y research support request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=coforma-terry%2Cangelafowler82&labels=508%2FAccessibility%2C+sitewide+CAIA%2C+sitewide+accessibility%2C+CAIA-a11y-research&template=caia-a11y-research.yaml&title=%5BCAIA+A11y+Research%5D%3A+Team+name%2C+product+name)
- [ ] **If you are requesting content support**, please share your content source of truth (preferably as a SharePoint document).

### CAIA a11y tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/80754

strelichl commented 7 months ago

Noting that this work is in the queue behind other IVC forms work so we'll pull in a11y when we're ready to pick it up!

From our sync 3/21:

10-10D last updates for user testing
Preliminary review of FMP claim cover sheet
OHI
Then anything coming out of user testing for FMP and claim form

And context from Mary:

OHI is further along and closely related to 10-10D, and FMP is early stages, so FMP can be lower priority.
They are wireframing OHI and planning to pull us in before midpoint, relatively soon for midpoint.
OHI didn’t have its own design intent since it’s part of 10-10D (follows same flow, just has extra questions)

aliyahblackmore commented 6 months ago

@strelichl tracking updates here on the 10-7959c (OHI) form.

Jamie confirmed yesterday that this is the Figma file that I should work form. In section "Working file for CAIA comments_4/22/24"

I just wrapped up the content feedback/questions. I made some slight content changes to earlier screens (like the intro and signer section, and first health insurance screens) based on your more recent replies to questions.
And there are a few outstanding questions throughout
- The questions/convo tracked in Slack around POA, applicants applying on their own who are 18 or younger, Medicare and pharmacy benefits.
- Some questions and flags about differences between the PDF and the online form
- A few flags where things differentiate slightly from the design system.
- A question about the free text field you all included
- The product team scheduled their Midpoint review for 5/14 (scheduled yesterday). The team didn't share this with me, so I continued to wrap up my content feedback today. And let Jamie know that if they aren't able update their designs with all of the content adjustments ahead of sharing the artifacts, note for governance that there are still pieces of content feedback that they'll need to add to the designs.
- For any outstanding questions that still need stakeholder confirmation, we'll need to revisit that content before they go to testing. But I've made adjustments based on the designs as they are right now.

kristinoletmuskat commented 6 months ago

Here is the IA spec for this work: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/information-architecture/ia-design-docs/champva-ohi-7959c.md

laurwill commented 5 months ago

Noting I updated the name of this ticket to make clear that this is for the OHI cert form

marywang2 commented 3 months ago

Hi @laurwill @strelichl @aliyahblackmore! We would like to schedule staging review for OHI. Would you be able to take another content review pass before we schedule it? (Also please let me know if I should open a separate ticket). Thank you! cc @jamiefiore

marywang2 commented 2 months ago

Also wanted to note that the react widget ID is: form107959c. Please let me know if I should open a new ticket for the content creation or if it is fine to track here. @laurwill @strelichl

aliyahblackmore commented 2 months ago

Update here:

As requested, I reviewed the confirmation screen and email content. Comments/adjustments are in Figma. :link:OHI link

And as we chatted earlier today, I'll hold on a second content review of the full OHI flow because you all mentioned that you got new information from your VA partners yesterday and may make further design adjustments.