[CST] [Technical Discovery] Determine what first-party evidence requests should get language updates

[jacobworrell]

Background Context

We now track data in DD on what evidence request information comes through in CST. We can see what the most popular first-party requests are. We need to conduct an analysis of the top requests and determine which are not providing enough information to the veteran to understand and/or take action on the request.

Engineering

• Add here

Out of scope

• Add here

Open questions

• Add here

Tasks

• [ ] Create a list of evidence requests from DD sorted by number of transactions
• [ ] Look at the top ten items and work with Enablement Team and VBA SMEs to determine what they are and the least strong descriptions
• [ ] Determine what CST should actually say for those specific requests
• [ ] Create individual user stories for each request

Definition of Done

• [ ] Meets acceptance criteria
• [ ] Passed E2E testing (90% coverage)
• [ ] Passed unit testing (90% coverage)
• [ ] Passed integration testing (if applicable)
• [ ] Code reviewed (internal)
• [ ] Submitted to staging
• [ ] Team approved production verification process
• [ ] Design performs design QA and verifies the implementation matches the design spec
• [ ] Accessibility specialist performs accessibility review (in code or design)
• [ ] Engineering identifies staging users required to test and shares account and credentials with design and product
• [ ] Product performs functional QA and verifies acceptance criteria was met

Acceptance Criteria

• [ ] User stories for each identified evidence request opportunity created and attached to the same epic this ticket is attached to.
• [ ] Each user story is sufficiently groomed to allow the team to size them with sufficient confidence

[jerekshoe]

These are the top 10 according to DataDog:

[jerekshoe]

Looks like the top 10 in order are: 1) PMR Pending 2) HAIMS STR Request 3) Automated 5103 Notice Response 4) Attorney Fee 5) 21-4142/21-4142a 6) Proof of service (DD214, etc.) 7) PTSD - Need stressor details/med evid of stressful incdnt 8) Employment info needed - 21-4192 to veteran 9) RV1 - Reserve Records Request 10) Exam Request - Processing

[jerekshoe]

I created a claim for user 23 and started adding the top 10 tracked items from above to the claim here: https://staging.va.gov/track-claims/your-claims/600494815/files. I'm not sure how to get a Exam Request - Processing or Attorney Fee created currently and am going to add the top 2 tomorrow so that they were opened on different dates

[jerekshoe]

I was able to get 6 of the 10 tracked item types to show up for a claim in staging. The 4 I couldn't get are: 1) HAIMS STR Request - I was able to add it to the claim in VBMS, but it does not show up for the claim in staging 2) Attorney Fee - I was not able to find this tracked item type in VBMS 3) RV1 - Reserve Records Request - I was able to add it to the claim in VBMS, but it does not show up for the claim in staging 4) Exam Request - Processing - I was able to add this to the claim in VBMS by setting up an exam, but it does not show up for the claim in staging