KPI reporting approach for MHV transition

wesrowe commented 5 months ago

Description

User story

As a Cartographers team member, I want to document a KPI reporting approach for MHV transition describing an agile/lean approach and high-level feasibility assessment, so that Robyn can circulate to OCTO for buy-in.

Notes

Draft KPIs exist in an MS Word doc on Sharepoint
Robyn started an MVP doc
Robyn is our lead on this and will circulate our draft approach to OCTO
Document should include:
- Our lean-product approach – e.g., we'll pick just one or two KPIs for a proof-of-concept; our first prototype/MVP may be a powerpoint slide; we'll use early stakeholder feedback to drive iteration.
- Draft KPIs themselves – "ideal"
- High-level feasibility and possible data sources for each KPI (preferably validated with MHV Analytics Team)

Possible tasks:

ensure Robyn aligned with draft "ideal" KPIs
meet with MHVAT to grok tech context, architecture
evaluate and document feasibility, data sources for KPIs
circle back to UX/product for review, tweaks
send to Robyn for review

Acceptance criteria

Documented approach to KPIs in a self-explanatory format that can be circulated among OCTO
Sought feedback from Robyn and iterated as needed

wesrowe commented 5 months ago

refinement 4/3: Eng team requested any documentation Kophie has on the databases – e.g., Oracle prod DB, CDW (on MS SQL). Wes requested.

fmccaf1 commented 5 months ago

@wesrowe I see a note in the KPI word doc that you were intending to look into getting a stat from call centers: time to issue resolution. Did you end up finding out more there? If not, I think we'll be just as well served with the other stats (volumes and wait times).

wesrowe commented 5 months ago

Per Kophie, Jenny Dom (DBA) is the person who can help us understand how to get the business KPIs from available DBs.

wesrowe commented 5 months ago

Jenny Wang is picking this up (with Wes's support) in S29. Kickoff meeting scheduled with Robyn 4/23.

wesrowe commented 4 months ago

Hi @Jenny-yw, could you update with a comment here on how this work is going?

Jenny-yw commented 4 months ago

Finished the draft on the transition KPIs approach.
Scheduled a meeting with Jeannette B. and Robyn (5/15) to narrow down the KPIs stakeholders care about during the transition phase.
Next step after that meeting is to figure out how to pull data for those KPIs or figure out what's already available now, then create slides deck for reporting out. Slides deck is the short term reporting strategy.

wesrowe commented 4 months ago

@Jenny-yw, I'm going to close this ticket since our sprint is ending. You can keep using it if it's helpful to you, but also you could write a new one or go without a ticket. Your choice. :)

wesrowe commented 4 months ago

sorry, I meant to ask you what you'd like to do, then my hands got ahead of my brain and actually closed it. I'll reopen, lmk what you'd like to do.

Jenny-yw commented 4 months ago

@wesrowe I will close the ticket! We have agreed on the short term KPI reporting approach from our last meeting, so we're all good for this ticket.

department-of-veterans-affairs / va.gov-team