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department-of-veterans-affairs / va.gov-team

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[CAIA Intake] VA BTSSS Travel Pay: Review on VA.gov Travel Pay Page #79982

Open ayush-chak opened 8 months ago

ayush-chak commented 8 months ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

Use this ticket to start collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) team.

Note: If you’re already partnering with us on an initiative, you don't need to fill out this request form. If you don’t have access to your initiative’s CAIA epic, post a message in the #sitewide-content-accessibility-ia slack channel and tag @Terry Nichols and @Lily Strelich.

About your team

About your initiative

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

What's the nature of your initiative and desired outcomes?

Creating a prototype to conduct a look-and-feel study to validate finding from a tree study. If validated it will likely move on to engineering implementation.

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

Where are you at in your timeline?

Tell us briefly about what you're working on now (such as initial discovery, wireframing, or usability research planning) and add any known dates for upcoming milestones or deadlines.

Honestly, all of things. We are still discovering what users want, as well as testing with what is available from the begining stages of the new BTSSS API. We are mostly in the later phase of discovery but still in the early phase of wireframing and research.

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide your ticket number and link:

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content.

Next steps

Tasks


### VFS team tasks
- [ ] **If you also need engineering support from the public websites team**, fill out their intake request form as well.<br> [Open a public websites intake request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=Public+Websites%2C+Sitewide+content&labels=vsa-public-websites%2C+vsa%2C+vsa-public-websites-intake%2C+sitewide-content%2C+needs-grooming&template=public-websites-intake.md&title=%3CType+of+Request%3E+from+%3CTeam%3E)
- [ ] **If you're requesting a page/URL redirect, a URL change, or a vanity URL**, submit an additional request for this work. <br> [Open a redirect, URL change, or vanity URL request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=jennymayoco%2C+kristinoletmuskat%2C+strelichl%2C+FranECross&labels=sitewide+CAIA%2C+Sitewide+IA%2C+Public+Websites%2C+VA.gov+frontend%2C+Redirect+request&projects=&template=redirect-request.md&title=Redirect+Request)
- [ ] **If you're creating an experimental design**, also contact the design system team. <br> [Read more about experimental designs](https://design.va.gov/about/contributing-to-the-design-system/experimental-components-and-patterns#what-is-an-experimental-component-or-pattern?) <br> [Suggest an addition or update to the design system team](https://design.va.gov/about/contributing-to-the-design-system/suggest-an-addition-or-update)
- [ ] **If you're requesting a11y support for usability research**, submit a research support request next. <br> [Open an a11y research support request](https://github.com/department-of-veterans-affairs/va.gov-team/issues/new?assignees=coforma-terry%2Cangelafowler82&labels=508%2FAccessibility%2C+sitewide+CAIA%2C+sitewide+accessibility%2C+CAIA-a11y-research&template=caia-a11y-research.yaml&title=%5BCAIA+A11y+Research%5D%3A+Team+name%2C+product+name)
- [ ] **If you are requesting content support**, please share your content source of truth (preferably as a SharePoint document).
### CAIA operations
- [x] Initial Review - @coforma-terry and @strelichl
### CAIA a11y tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/81037
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/80740
### CAIA content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/93915
### CAIA IA tasks
carafrissell1 commented 7 months ago

Hello! I checking - hoping - to see if we can get Accessibility support for the screen reader users we have participating in the study. To date we have 3 screen readers scheduled (below) with a 4th yet to be scheduled.

Friday, April 19, 2024 at 11am EST - 12 Friday, April 26, 2024 at 12:30pm EST - 1:30 Wednesday, May 1 at 11am EST - 12

@coforma-terry

strelichl commented 7 months ago

Hi @carafrissell1, I let our accessibility specialists know about this but a good next step would be to fill out the a11y research support request ticket: here.

carafrissell1 commented 7 months ago

Thank you @strelichl! Done

strelichl commented 7 months ago

hi @carafrissell1, does the prototype already exist for testing? or are you asking for CAIA help drafting it?

laurwill commented 6 months ago

Hey @carafrissell1 @ayush-chak , Wanted to check in on this travel pay work — looks like you all did some research that wrapped in early May. What are your next steps? I think this may involve a way to check status of travel pay claims, and we want to look at how those statuses align with statuses on other types of VA claims and forms. Thanks!

micahtaylor commented 5 months ago

Hey @laurwill The experience is making it's way into dev and can be seen here after logging in with any test user (let me know if you need one).

A couple of items that could use your expertise...

The help content was vetted as part of the governance review but would love if you have any tweaks.

If you need to manage a claim, log into the BTSSS portal or call 855-574-7292 from 7 a.m. to 7 p.m. Monday through Friday. Have your claim number ready to share when you call.

Screenshot 2024-06-06 at 4 51 45 PM

Additionally, I'd appreciate your take on the upcoming feature of adding filters to the page. The current filter design can be seen in this Mural. User testing showed that users really only wanted to know about claims that they wanted to take action on (Denied, On hold, In manual review). I'd like to allow those as filters but "Others" seems like it might be odd even with the help text.

laurwill commented 5 months ago

Hey Micah! Looks like you're farther along in the designs that I realized, and I don't think anyone from CAIA has been involved with this new page yet (unless I missed that!). I have a bunch of questions about the statuses and how this page relates to BTSSS — let's find time for a sync to get me up to speed. I'll look for a time tomorrow or next week.

micahtaylor commented 5 months ago

Documenting our Slack discussion here as well. The status page on dev is an MVP integration with the BTSSS API. We are in the beginning stages of discovery and research around status language. @carafrissell1 will start the connection with @laurwill over status language. I'll also lead the connection over filtering.

carafrissell1 commented 5 months ago

Tuesday 6/11 Content / IA Syncin meeting: @Laura Willwerth , @Sara Sterkenburg @Ayush Chakravarty and Cara Frissell

Notes/collab in Canvas

carafrissell1 commented 5 months ago

@sterkenburgsara feedback on 6/11 below. Also see in Slack here.

@Kevin Duensing things I'm seeing in staging that maybe you could look into? Missing pagination. Most teams load 10 items per page, and I'd suggest passing a parameter to load pages in the URL? There are duplicate "Feedback" buttons Need to add the back to top component H1 (page title) in staging is spanning all 12 grids, but we typically wrap content at 8/12 grids (75%) of the screen. Reason is scannability - it reduces cognitive load when we minimize characters per line. Update the page title tag to read "Check travel claim status | Veterans Affairs" Sort label that says "showing 1-150 of 150" needs to come after the sort button and before the list. Right now it is above the sort button / selection dropdown.

carafrissell1 commented 5 months ago

Research that informed the placement of this page: Status Visibility IA Study and Reimbursement Status Look and Feel Study

micahtaylor commented 5 months ago

Content discussion is available in Mural

laurwill commented 2 weeks ago

@carafrissell1 is there any work remaining in this intake, or should we close and open new intakes for future stages of travel pay work?