Documentation support

[UXCamG]

Request type

• [X] Writing new documentation
• [ ] Updating previously published documentation
• [X] Reviewing recently written, never-before-published drafts

Number of docs

2

Subject matter expert

How to access Contact center data and How to create Medallia forms

Approvals

No response

Embedded media

• [ ] Screenshot(s)
• [ ] Diagram(s)
• [X] Video(s)

Audience

• [X] Developers
• [X] Designers and researchers
• [X] Product managers
• [ ] Other

Anything else?

Contact center data and reporting compiled by Veteran Support provide VA leadership and VFS teams insight into Veterans' issues while trying to complete tasks on VA.gov. This information is valuable in helping teams improve their service to Veterans. Our data suite also takes a more holistic look at user satisfaction.

[jknipes]

@UXCamG thanks for your content suggestions. The Platform Content team will review your request and put it in our backlog to refine for next steps.