[Usability] User can't identify an element or its state.

[shiragoodman]

This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag @platform-governance-team-members on Slack if you need assistance interpreting this ticket.

Product Information

Team: Benefit Tools Product: Claim Status Tool Feature: Improved Evidence Request Initiative

Findings details

VA.gov Experience Standard - issue: User can't identify an element or its state. VA.gov Experience Standard - category: Usability Launch-blocking: No Design System review: No Collab Cycle Reviewer: @briandeconinck (Accessibility)

Description

On the "Ask for your claim decision" page (eg. test user Kyle Cole/+23, /your-claims/600494815/ask-va-to-decide), the submit button is disabled unless you check the "I have submitted all evidence..." checkbox.

Disabled elements pose challenges for screen reader users --- see the design system guidance on buttons for a discussion of this. It also looks like this issue has already been flagged in #78853.

Recommended action

The recommended way to handle this would be to validate on submit and have an error message on the checkbox.

References

• WCAG Success Criteria: N/A
• Modality: Screen reader
• Design System Component: N/A
• Design System Pattern or Template: N/A
• Design System Foundation: N/A
• Content Style Guide: N/A
• Context: N/A
• Accessibility Defect Severity: 2: High. Should be fixed in 1-2 sprints post-launch.

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Next Steps for the VFS Team

• [ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
• [ ] Ticket ownership: If you believe that this issue is out of scope, not your team's responsibility, or a Design System issue, comment and tag @platform-governance-team-members on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.
• [ ] Close this ticket when the issue has been resolved or validated by your Product Owner.

[davidakennedy]

Noting here that the team can probably work from the existing ticket: #78853.

[jacobworrell]

this feedback has been incorporated into the designs for the new 5103 evidence request intitiative.

[pmclaren19]

This ticket will be blocked until we release the epic work for Improving 5103 tracked items.