[Consistency] User encounters design components that are inconsistent or confusing.

shiragoodman commented 7 months ago

This ticket was generated during the pilot process for the new VA.gov experience standards. Please tag @platform-governance-team-members on Slack if you need assistance interpreting this ticket.

Product Information

Team: Benefit Tools Product: Claim Status Tool Feature: Improved Evidence Request Initiative

Findings details

VA.gov Experience Standard - issue: User encounters design components that are inconsistent or confusing. VA.gov Experience Standard - category: Consistency Launch-blocking: No Design System review: No Collab Cycle Reviewer: @briandeconinck (Accessibility)

Description

On a /document-request page (eg. test user Kyle Cole/+23, /document-request/467558, the "Need to mail your files?" additional info is presented before the file upload button. But on the general /files Claim Files page, "Need to mail your files?" comes after both the file upload and the Submit files for review button.

Recommended action

These should be placed in a relatively consistent place, and I think before the file upload makes the most sense. Screen reader users are likely to think of the submit button as the end of their interaction --- meaning they're not likely to go looking for more information about how to submit files after the submit button.

References

WCAG Success Criteria: N/A
Modality: Screen reader
Design System Component: N/A
Design System Pattern or Template: N/A
Design System Foundation: N/A
Content Style Guide: N/A
Context: N/A
Accessibility Defect Severity: 4: Low. Consider fixing or exploring in 2-4 sprints post-launch.

Next Steps for the VFS Team

[ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
[ ] Ticket ownership: If you believe that this issue is out of scope, not your team's responsibility, or a Design System issue, comment and tag @platform-governance-team-members on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.
[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.

davidakennedy commented 6 months ago

I agree on this recommendation. Seems like a good move, unless they're different for a purposeful reason. Adding some screenshots to help illustrate the issue:

From /track-claims/your-claims/600463034/document-request/464716

Need to mail your files additional info component is above the Add files button

From /track-claims/your-claims/600463034/files

Need to mail your files additional info component is below the Upload files button and Submit files for review

Also, worth pointing out that the "Submit files for review" is sentence case in one spot vs title case in another.

jacobworrell commented 3 months ago

@skylerschain please check whether this link is still situated in different places between evidence request and files tabs.

skylerschain commented 3 months ago

It's below the "Submit files for review" button in the Files tab, as well as HAIMS request (see below)

I don't see it for 5103 Document Request page. I think the mock didn't include it so we would have to create a ticket to add that.

I'm not sure if it's still showing like this on a 1151 request, I'd have to track that down. @davidakennedy do you remember which user you were using?

davidakennedy commented 3 months ago

@skylerschain I think it was user 228, but I can't log in with that user right now for some reason.

jacobworrell commented 2 weeks ago

@shiragoodman The "Need to mail your files" content is now consistently underneath the document submit button.

shiragoodman commented 2 weeks ago

@briandeconinck FYSA

department-of-veterans-affairs / va.gov-team