Document Veteran Support Team Onboarding Process

[ATMiddleton]

Issue Description

_As a new Veteran Support team member, I need a set of instructions so that I can obtain credentials for all required systems and platforms to ensure ability to perform required responsibilities.

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Tasks

• [x] Workstation requirements
• [x] Standard meetings
• [x] Create onboarding checklist
• [x] PIV Card
• [x] Required software access
• [x] DOMO
• [ ] Citrix
• [ ] Salesforce
• [ ] AskVA
• [ ] Medallia
• [ ] Service Now
• [ ] Calendars
• [ ] SharePoint
• [ ] Teams
• [ ] Confluence
• [ ] Slack
• [ ]
• [ ]

Acceptance Criteria

• [ ] Scenario: Onboarding process for new Veteran Support team members
  • Given a new team member joins the Veteran Support team
  • When the team member follows the onboarding process
  • Then the team member should have access to all required systems and platforms
  • [ ] Scenario: Tasks in the onboarding process
  • Given a new team member is onboarding
  • When the team member completes each task in the onboarding checklist
  • Then the team member should have the necessary credentials and knowledge to perform their responsibilities
  • [ ] Scenario: Attaching the issue to a Milestone, Epic, and Labels
  • Given the issue is related to a specific timeline and body of work
  • When the issue is attached to a Milestone, Epic, and Labels

  • Then the issue is organized and easily identifiable within the project management system

    How to configure this issue

  • [ ] Attached to a Milestone (when will this be completed?)
  • [ ] Attached to an Epic (what body of work is this a part of?)
  • [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
  • [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
  • [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[ATMiddleton]

Combined with #84236