Analytics Implementation or QA Support for [Virtual Agent Chatbot - Disability Ratings Skill Feature]

[goelsunaynaVA]

Google Analytics Implementation Request

Please provide the following details for this request

• Team Name

  • Virtual Agent Chatbot Team

• Poduct Name

  • Chatbot

• When is the launch date?

  • May,2023

• Provide the link(s) for Product/Page urls

  • [Insert link(s)]

• What Events need to be tracked? _NOTE: Design System Components are automatically tracked and should be used whenever possible to avoid custom configuration

  • Sessions successfully signed into our Disability Ratings Skill Feature

    a. Clicking start chat on the chatbot b. Type in trigger phrase "What is my disability rating" c. Click "yes" and sign in to account

  • Unique users who successfully signed into our claims status feature

  • Any links that are clicked from Disability Rating Skill Feature

    • for standard ratings flow and 0% combined/null individual ratings We would like to track anytime these links are used

• for null combined and null individual ratings We would like to track anytime these links are used
  • Any buttons that are clicked from Disability Rating Skill Feature
  • • for standard ratings flow and 0% combined/null individual ratings

• for null combined and null individual ratings

- [If this is a funnel, insert each step's URL - pages visible depending on the applicant's answers should be marked accordingly]

- [Insert other interactions - please review the [Design System Components](https://depo-platform-documentation.scrollhelp.site/analytics-monitoring/Design-System-Components.1840808040.html) and [GA Data Dictionary](https://depo-platform-documentation.scrollhelp.site/analytics-monitoring/Google-Analytics-Data-Dictionary.1810464912.html)  to make sure these interactions aren't already tracked]

• If applicable, what test users are needed? NOTE: Do not put staging credentials in this ticket; store or reference them in a .md file in the va.gov-team-sensitive repository

  • [Insert test user]

• Any additional comments

  • [Insert comments]

Please leave the following blank

Acceptance criteria

• [ ] All appropriate issue tagging is completed
• [ ] QA has been completed
• [ ] Events have been added to Product and Benefit Hub Content Groups

Additional information

Please refer to Platform Collaboration Cycle or the Analytics Request Touchpoint on Platform website for more information about the Collaboration Cycle.

[johnny-jesensky-adhoc]

Hi @goelsunaynaVA -- thank you for submitting all of this, and apologize for the delay in response.

Our team's immediate bandwidth for the next several sprint is fully devoted to the GA4 Migration, but we will plan to reach out and re-engage with your team on this analytics request when that work is behind us.

Thanks for your patience on this.

FYI @Blivaditis, @ChristineYoungZA