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CTO Health Questionnaires TES Tiger Team: Proposed changes to screener #83031

Closed ninaranusavice closed 6 days ago

ninaranusavice commented 3 months ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

About your team

VHA has tasked OCC and OCTO to procure a health questionnaire screener tool to lower provider burden and improve Veterans healthcare needs.

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

Through user testing with Veterans, we've discovered some usability issues with questions on the toxic exposure screener. We are requesting CAIA help revise the TES screener content. We will share a test link to the experience and ultimately a mock-up of the proposed content changes.

Please have content iterations on 5/17/2024

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

Where are you at in your timeline?

We just completed phase 1b of the pilot and are heading into phase. We would a mock-up of the proposed content changes on May 17, 2024.

TES Tiger Team: Proposed changes to screener. We would like help on the following:

Topic 3: How to explain “What is a registry?”

For review: proposed description from plain language content group We maintain a series of health registries to track and monitor the health of certain groups of Veterans. Our registries focus on Veterans who may have health problems related to exposure to certain toxins or environmental hazards during service. For example, we have registries for Veterans exposed to burn pits, Agent Orange, and radiation. The registry data helps us understand and respond to these health problems more effectively. A free registry health exam can help alert you to health problems you should be monitored for. When you join a registry, you also help your fellow Veterans. We use the information you give us to better understand and serve all Veterans affected by toxic exposures or hazards. Note: A registry exam isn’t a VA claim exam. You don't need to be enrolled in VA health care to get a registry exam. And you don’t need to have this exam to get other VA benefits. To get disability benefits, you’ll need to file a claim.

OR

A health registry is a way to collect data about health problems related to exposure to certain toxins or environmental hazards during military service. For example, we have registries for Veterans exposed to burn pits, Agent Orange, and radiation. We use this data to better understand and respond to these health problems more effectively. A free registry health exam can help alert you to health problems you should be monitored for. When you join a registry, you also give us information that can help all Veterans. Note: A registry exam isn’t a VA claim exam. You don't need to be enrolled in VA health care to get a registry exam. And you don’t need to have this exam to get other VA benefits. To get disability benefits, you’ll need to file a claim.

Topic 4: How to explain what happens when selecting “Benefits/Claims Questions”

Topic 5: How to explain what happens when selecting “VA Health Care Enrollment and Eligibility Questions”.

Will you release this new product incrementally (for example, release to 25% of users to start)?

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide your ticket number and link:

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content.

Next steps

laurwill commented 3 months ago

Hi @ninaranusavice and @kristenmcconnell , here's a Sharepoint doc with suggested edits to the health registry blurb. The doc also has suggestions for the other screens in the flow, but I understand the scope for this update is smaller. Toxic exposure screening.docx

For the info about what will happen if they select each option, I think we can skip those explanations for everything but the health registry option if we rewrite the answer options to be more descriptive. See what you think!

kristenmcconnell commented 3 months ago

Thank you. I'll review and add this into our prototype, then post a link here when it is ready.

kristenmcconnell commented 3 months ago

Figma link

I'm going to review this with the internal Health Questionnaires team later today. I'll let you know if any changes happens from that call.

ninaranusavice commented 3 months ago

Edited Figma Link

laurwill commented 6 days ago

I'm closing this ticket since we completed this content work — but curious @kristenmcconnell @ninaranusavice if these changes made it into the live version of the screener?

ninaranusavice commented 5 days ago

Hi Laura,

From my recollection, most did get implemented with a few minor changes from the TES Tiger team; would you like me to double check which ones did?

Nina

From: laurwill @.> Sent: Tuesday, August 27, 2024 2:50 PM To: department-of-veterans-affairs/va.gov-team @.> Cc: Anusavice, Nina R. @.>; Mention @.> Subject: [EXTERNAL] Re: [department-of-veterans-affairs/va.gov-team] CTO Health Questionnaires TES Tiger Team: Proposed changes to screener (Issue #83031)

I'm closing this ticket since we completed this content work - but curious @kristenmcconnellhttps://github.com/kristenmcconnell @ninaranusavicehttps://github.com/ninaranusavice if these changes made it into the live version of the screener?

- Reply to this email directly, view it on GitHubhttps://github.com/department-of-veterans-affairs/va.gov-team/issues/83031#issuecomment-2313277920, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AZ5XKO2UOBSQBKK55ETXUD3ZTTC4XAVCNFSM6AAAAABHWIYMPWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMJTGI3TOOJSGA. You are receiving this because you were mentioned.Message ID: @.**@.>>

laurwill commented 5 days ago

Yeah if you have a link to the final version I'd love to see it just for my own curiosity! This was such a fun fast project, I'm psyched they implemented most of it.