[a11y Design Review] Disability Benefits: 526EZ - Updates to PTSD and MST questions

[sara-amanda]

CAIA Accessibility Review of 526EZ Form Updates

CAIA will review the prototype for accessibility issues and make recommendations to the Disability Benefits Experience Team 2 (Carbs).

Timing

CAIA's Content Team is at full capacity, so the Design Review by CAIA A11Ys can take place prior to the content team providing feedback.

From Disability Benefits Team Intake:

I am working on wireframing and mapping out the new online 0781 flow (this is an iterative process as we are validating the flow with VBA stakeholders). The updated paper form 0781 will be released June 21.

Meetings

• Kickoff Date: 5/25/2024
• Collab Cycle: Yes (Design Intent Completed 4/29/2024)

Prototype

• Review: Figma Designs
• • Kickoff on 5/15 showed current Figma version was missing annotations.
• Figma file will be updated by Jina with annotations, prior to review.

Design Review

• Recommend: Template Started for Design Review / a11y Findings
• Completed: Deliverable for the Design Review in GitHub

Background Information

Toggle to view background details

> Forms 0781 and 0781a for claiming PTSD or MST as service-connected conditions are embedded into the 526ez form flow. These forms are in the process of being updated and combined into one new form for claiming PTSD, MST, and other mental health conditions resulting from traumatic events. The current experience for claiming PTSD/MST is long and retraumatizing. Our shadowing research revealed many usability issues with this section of the form, and observed that it can double the time it takes a Veteran to submit a claim. We first want to update the online 526 experience to reflect the changes to the 0781 and 0781a forms. We anticipate that these updates address many of the usability issues we identified, and that future enhancements can be documented and added to the backlog to be prioritized according to OCTO's framework. > I am working on wireframing and mapping out the new online 0781 flow (this is an iterative process as we are validating the flow with VBA stakeholders). The updated paper form 0781 will be released June 21.

### A11y Tasks to Complete
- [x] Created artifact draft outline 5/15/2024 in GitHub (see `Design Review` section above)- ss
- [x] Link to this ticket, and WIP articfact in originating ticket - ss
- [x] Upon notification that the annotations have been added, [review the Figma file.](https://www.figma.com/design/r3Aj9FtLFS989mlVeBsgJg/0781-Redesign?node-id=2639-23760&t=M1c8KqQwPRVhu0MC-0) 5/20/2024
- [x] Complete artifact
- [x] [Deliverable for the Design Review in GitHub](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/teams/CAIA/accessibility/Deliverables/Benefits%20Disability%20Experience%20526EZ/202405-Design-Review-Disability-Benefits-526EZ-PTSD-MST.md)
- [x] Update the team about completed review via originating ticket and Slack prior to Midpoint (date unknown)

### Deliverable
- [x] Completed accessibility review 🔗 in comments.
- [x] Comments carried over into the [Deliverable for the Design Review in GitHub](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/teams/CAIA/accessibility/Deliverables/Benefits%20Disability%20Experience%20526EZ/202405-Design-Review-Disability-Benefits-526EZ-PTSD-MST.md)

[EvanAtCoforma]

Accessibility design review is located in the comments of the main ticket

[sara-amanda]

Ticket Updates

• [x] Broke out the Design Review section in this ticket to highlight the template created for the deliverable.
• [x] Completed: Deliverable for the Design Review in GitHub
• [x] Carried over comments from Evan's findings, Slack conversation threads, notes and intake ticket information for the deliverable.
• [x] Next steps listed in intake ticket A11y section

cc: @EvanAtCoforma