Synthesis of findings: Veteran survey on reimagining technical support with screensharing

[UXCamG]

After closing a survey on reimagining technical support for veterans when screensharing, you will need to complete several key tasks to ensure the data is properly analyzed and used effectively. Here’s a list of tasks to consider:

• [x] Data Collection and Organization:

  • Download Survey Responses: Export the survey data from Optimal Workshop (e.g., in CSV or Excel format).
  • Check Data Completeness: Ensure all responses have been fully recorded and there are no missing data points.

• [x] Data Cleaning:

  • Remove Incomplete Responses: Exclude any responses that are incomplete or do not meet your criteria for analysis.
  • Correct Errors: Identify and correct any obvious errors or inconsistencies in the data.

• [x] Data Analysis:

  • Quantitative Analysis: Use Optimal Workshop to analyze responses.
  • Qualitative Analysis: For open-ended responses, perform thematic analysis to identify common themes and insights.
  • Cross-tabulation: Analyze how different variables interact with each other (e.g., comparing responses by age, gender, or other demographics).

• [x] Report Writing:

  • Executive Summary: Write a summary of key findings, including major trends and significant insights.
  • Detailed Findings: Provide a detailed report of your analysis, including charts, graphs, and tables to illustrate key points.
  • Recommendations: Based on the findings, suggest actionable recommendations for improving technical support for veterans during screensharing.

• [x] Presentation Preparation:

  • Create Presentation Slides: Develop a slide deck summarizing your findings and recommendations.
  • Prepare for Q&A: Anticipate potential questions from stakeholders and prepare responses.

• [x] Stakeholder Engagement:

  • Share Findings: Distribute the report and/or present your findings to relevant stakeholders, such as team members, leadership, or external partners.
  • Gather Feedback: Solicit feedback from stakeholders on your findings and recommendations.

• [x] Follow-Up Actions:

  • Plan Implementation: Work with Veteran support team to develop a development plan based on recommendations.

[UXCamG]

Key Insights from the survey results for veterans.