newworld2616
commented
3 months ago Hello, I have shared the requested data. Let me know if you have any questions. Thanks you.
Closed RLHecht closed 3 months ago
newworld2616
commented
3 months ago Hello, I have shared the requested data. Let me know if you have any questions. Thanks you.
Data Type Requested
User Surveys
Data Source Type
Medallia
Date Range Start
05-01-2024
Date Range End
05-31-2024
Product Name(s)
Sitewide Content, Accessibility, and Information Architecture
Product Description
Our team works on the static content across VA.gov. We'd like to look at 1 month of Medallia data for the following urls, which have all had the lowest experience ratings on DOMO in the past. This can help us determine what changes we may need to make to the pages to improve the user experience.
Survey URL(s), key term(s), case category or type
Everything under and including:
/contact-us/ /health-care/get-medical-records/ /health-care/foreign-medical-program/ /resources /resources/about-our-va-community-care-network-and-covered-services/ /resources/are-service-dogs-allowed-in-va-facilities/ /resources/can-i-be-buried-in-arlington-national-cemetery/ /resources/can-i-call-va-to-reset-my-logingov-or-idme-password/ /resources/can-i-get-a-loan-through-my-va-life-insurance-policy/ /resources/can-i-get-a-replacement-gi-bill-benefit-certificate-of-eligibility/ /resources/can-i-get-free-health-care-and-prescriptions-as-a-veteran/ /resources/can-i-plan-ahead-for-my-burial-in-a-va-national-cemetery/ /resources/can-i-verify-my-identity-in-person-for-my-logingov-account/ /resources/change-your-address-on-file-with-va/ /resources/choosing-a-decision-review-option/ /resources/choosing-between-urgent-and-emergency-care/ /resources/claim-status-tool-faqs/ /resources/combat-related-special-compensation-crsc/ /resources/commissary-and-exchange-privileges-for-veterans/ /resources/compare-va-education-benefits/ /resources/connected-apps-faqs/ /resources/copay-exemptions-for-american-indian-and-alaska-native-veterans/ /resources/covid-19-testing-at-va/ /resources/creating-an-account-for-vagov/ /resources/deciding-how-much-life-insurance-to-get/ /resources/decision-reviews-faqs/ /resources/direct-deposit-for-your-va-benefit-payments/ /resources/does-va-cover-indian-health-service-or-tribal-health-programs-care/ /resources/does-va-cover-nursing-home-assisted-living-or-other-long-term-care/ /resources/ds-logon-faqs/ /resources/eligibility-for-community-care-outside-va/ /resources/evidence-to-support-va-pension-dic-or-accrued-benefits-claims/ /resources/find-apps-you-can-use/ /resources/getting-a-gi-bill-extension/ /resources/getting-care-through-the-foreign-medical-program/ /resources/getting-emergency-care-at-non-va-facilities/ /resources/getting-urgent-care-at-va-or-in-network-community-providers/ /resources/gi-bill-and-other-va-education-benefit-payments-faqs/ /resources/gi-bill-wave-faqs/ /resources/hearing-coordinators-for-the-board-of-veterans-appeals/ /resources/helpful-va-phone-numbers/ /resources/how-are-pension-benefits-and-disability-compensation-different/ /resources/how-can-i-find-a-va-facility/ /resources/how-does-multifactor-authentication-differ-from-identity-verification/ /resources/how-do-i-change-my-name-in-my-deers-record/ /resources/how-do-i-get-college-credits-for-my-military-service/ /resources/how-to-access-my-healthevet-on-vagov/TOTAL /resources/how-to-change-direct-deposit-information-for-va-benefits/ /resources/how-to-change-your-address-in-your-vagov-profile/ /resources/how-to-change-your-legal-name-on-file-with-va/ /resources/how-to-check-in-with-your-smartphone-for-some-va-appointments/ /resources/how-to-check-your-va-claim-appeal-or-decision-review-status-online/ /resources/how-to-download-and-open-a-vagov-pdf-form/ /resources/how-to-file-a-va-foreign-medical-program-claim/ /resources/how-to-file-a-va-travel-reimbursement-claim-online/ /resources/how-to-find-out-if-you-should-get-a-higher-tsgli-payment/ /resources/how-to-get-community-care-referrals-and-schedule-appointments/ /resources/how-to-get-free-language-assistance-from-va/ /resources/how-to-get-help-with-concerns-at-a-va-health-facility/ /resources/how-to-get-your-medical-records-from-your-va-health-facility/ /resources/how-to-report-the-death-of-a-veteran-to-va/ /resources/how-to-set-up-direct-deposit-for-va-travel-pay-reimbursement/ /resources/how-to-use-your-logingov-or-idme-account-to-access-my-healthevet/ /resources/how-va-education-benefit-payments-affect-your-taxes/ /resources/how-we-determine-your-percentage-of-post-911-gi-bill-benefits/ /resources/how-we-determine-your-post-911-gi-bill-coverage/ /resources/how-your-reason-for-withdrawing-from-a-class-affects-your-va-debt/ /resources/in-state-tuition-rates-under-the-veterans-choice-act/ /resources/life-insurance-dividend-payment-options/ /resources/life-insurance-if-you-have-preexisting-conditions/ /resources/managing-your-vagov-profile/ /resources/military-sexual-trauma-and-disability-compensation/ /resources/montgomery-gi-bill-refunds/ /resources/my-healthevet-on-vagov-what-to-know/ /resources/non-compensable-disability/ /resources/onet-interest-profiler-career-assessment/ /resources/presumptive-cancers-related-to-burn-pit-exposure/ /resources/privacy-and-security-on-vagov/ /resources/regional-processing-office-addresses-for-gi-bill-applications/ /resources/reimbursed-va-travel-expenses-and-mileage-rate/ /resources/reimbursement-of-non-va-prescriptions-or-medical-expenses/ /resources/request-a-discharge-upgrade-or-correction/ /resources/requesting-a-replacement-government-headstone-or-marker/ /resources/requesting-a-virtual-hearing-for-a-board-appeal/ /resources/separation-health-assessment-for-service-members/ /resources/should-i-create-a-logingov-or-idme-account-to-sign-in-to-vagov/ /resources/signing-in-to-vagov/ /resources/submitting-a-financial-status-report-va-form-5655/ /resources/the-pact-act-and-your-va-benefits/ /resources/va-accredited-representative-faqs/ /resources/va-covid-19-debt-relief-options-for-veterans-and-dependents/ /resources/va-debt-management/ /resources/va-health-care-income-limits/ /resources/vas-duty-to-assist/ /resources/va-tier-1-copay-medication-list/ /resources/verifying-your-identity-on-vagov/ /resources/verify-school-enrollment-for-dea-benefits/ /resources/veteran-identification-card-vic-faqs/ /resources/veterans-affairs-servicing-purchase-vasp-program-faqs/ /resources/vetext-for-va-health-care-reminders-and-updates/ /resources/waivers-for-va-benefit-debt/ /resources/what-does-burial-in-a-va-national-cemetery-include/ /resources/what-does-it-mean-to-verify-my-identity-and-why-do-i-have-to-do-it/ /resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/ /resources/what-if-i-dont-have-a-bank-account-but-i-want-to-use-direct-deposit/ /resources/what-if-i-dont-want-a-fiduciary-anymore/ /resources/whats-a-veteran-health-id-card-vhic-and-how-do-i-get-one/ /resources/what-should-i-do-if-i-got-a-letter-about-suspended-pension-debt/ /resources/what-your-claim-status-means/ /resources/what-your-decision-review-or-appeal-status-means/ /resources/why-is-va-updating-its-online-terms-of-use/ /resources/will-i-get-monthly-housing-allowance-mha-during-school-breaks/ /resources/will-i-have-to-pay-back-the-gi-bill-benefits-i-used-if-i-fail-a-class/ /resources/your-civil-rights-and-how-to-file-a-discrimination-complaint/ /resources/your-intent-to-file-a-va-claim/
Sub URLs
Yes
File Delivery Format
All in one file, on one tab
Word Cloud
Yes
VA Email Address(es)
randi.hecht@va.gov
Add Assignee and Labels
If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.