department-of-veterans-affairs / va.gov-team

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Update copy on 10-10d confirmation page #85794

Open baltes opened 3 weeks ago

baltes commented 3 weeks ago

As a CHAMPVA applicant, I need to know the status of my application when I click submit and what to expect next.

Acceptance criteria

More info

When a user clicks submit after completing a 10-10d, the site will generate their PDF and metadata and send one or more files to an s3 bucket where it can be picked up by PEGA processes.

At the time of submit, we won't know anything about PEGA's processing status, so this messaging is meant to let the user know that we got their application and when they should expect to hear something new. This is distinct from what we'll send them in an email confirmation, which will happen after we know that their application has been imported successfully into PEGA.

syd-hoeper commented 2 days ago

This is not going to be completed this sprint because we do not have all the information we need to instruct users on how to fix the problem.

There is a base template available here in Figma for both affirmative and negative paths: https://www.figma.com/design/ZVHyqhH0lZGJ1sz8LsUbk8/Emails-and-confirmation-updates?node-id=0-1&t=8UZBg9utRaA4Myic-1

baltes commented 2 days ago

To clarify expectations, all we're looking for is a first draft we can use for testing in staging. The intent is not to use that as final copy in production. If that's not possible to complete, we can close this task.

syd-hoeper commented 1 day ago

Oh okay, if that's the case then I'd say this ticket is ready to go and can be closed/rolled over into the next sprint