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Memorials: Review address validation content #86234

Open aprocik1 opened 2 weeks ago

aprocik1 commented 2 weeks ago

Description

The pre-need eligibility for burial in a VA cemetery online form has been updated with a new address validation design. We need to review the content in that design.

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aprocik1 commented 1 week ago

Update: I returned to this to remove dynamic content and headers based on the user story. The product team found in their user research for the pre-need online form that users prefer to use these static descriptors: preparer, applicant, sponsor, recipient. The dynamic content and headers that used "your" based on the user story confused users.