VA Health Chat on MHV Home – MVP

[wesrowe]

Description

User story

As a Veteran who is eligible to use VA Health Chat, I want to easily find the VA Health Chat link under "More resources and support" on MHV Home only at times when it is available, to get chat support with my health care.

Notes

• Introduced by Kaitlin via Slack

Proposed design:

Possible tasks:

Acceptance criteria

• Link as depicted in image above displays conditionally
• Out of scope:
  • Changing MHV Home layout to put this link somewhere else

[wesrowe]

Moving this epic back to the Icebox because SSOe errors and the resulting UX gave us all pause, including Hugo Padilla from the VA Health Chat team. Hugo took the next action in a meeting this morning to look at the VAHC UX holistically and determine the path forward. Development is most likely needed by VAHC to

• provide a decent experience if SSO fails, and
• to set up analytics so that the frequency of SSO failure can be measured, both on the existing MHV Classic link and the proposed link from MHV landing page on VA.gov.

OCTO stakeholders are aware.