department-of-veterans-affairs / va.gov-team

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[CAIA Intake] OBA/Disability Benefits: 0781/0781a form updates to unauthenticated pages #86596

Open shannonkford opened 1 month ago

shannonkford commented 1 month ago

Content, accessibility, information architecture (CAIA) new initiative collaboration request

Use this ticket to request collaboration on a new initiative with the sitewide content, accessibility, and information architecture (CAIA) team.

About your team (Note: Benefits Portfolio is a temporary owner of this form)

About your initiative

Which of these descriptions best fits the work we’ll partner on?

Select all that apply.

What's the nature of your initiative and desired outcomes?

A new paper version of VA form 21-0781 is being rolled out on 6/28/2024 that combines the old 0781 and 0781a forms and changes the name of the form. For the rollout, some unauthenticated content needs updating beyond the basic PDF changeout and name change.

Based on initial analysis, we need the following updates:

In addition, we need to implement a redirect on the form detail page for the 21-0781a to send visitors to the 21-0781 form detail page. This is being requested in a separate ticket 86584.

Work to update the online interview version of the form is going through the collab cycle and is being [handled separately] (https://github.com/department-of-veterans-affairs/va.gov-team/issues/80870)

Collaboration timeframe

Note: We work on nearly every OCTO product and manage all unauthenticated content on VA.gov, so we will need to prioritize intake requests based on overall workload and VA and OCTO priorities.

Is this work tied to a Congressional mandate, change in law or policy, or upcoming event with a specific deadline?

Where are you at in your timeline?

The form is currently scheduled to be released on 6/28/2024. This step of updating the form has slipped through the cracks, so to speak. Please check with Shannon Ford if we need to shuffle Benefits Portfolio work to accommodate.

Enter your description here

Will you release this new product incrementally (for example, release to 25% of users to start)?

Collaboration cycle

Which phases of the collaboration cycle have you completed?

Select all that apply.

Collaboration cycle ticket

If you’re going through the collaboration cycle, provide your ticket number and link:

Supporting artifacts

Provide links to any supporting artifacts that can help us better understand your initiative and begin collaboration. Include artifacts like your product outline, user flows, mockups and prototypes, or any draft content.

Next steps

### Content tasks
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/87076
katherine-fung commented 1 month ago

Hi @shannonkford,

I can review this content this week. Can you and/or other members of your team sync with @strelichl @aprocik1 and I tomorrow at 12pm ET to go over the request?

I've briefly looked over the Sharepoint. Am I understanding this correctly?

On the About VA Form-21-0781a page, where will the "online tool" link go? On the About VA Form-21-0781 page, where will the "online tool" link go?

shannonkford commented 1 month ago

@katherine-fung I can make tomorrow at 12ET work - can you send an invite or shall I?

the new 0781 eliminates the need for the 0781a

  • correct

I see the copy that says the 0781a PDF is no longer available, but the online form is still available and VA will review it if someone fills it out and submits it. Is that correct?

  • correct - meaning that if you fill out the interview on the 526ez form, it will generate an 0781a PDF and send it in to VBMS with the claim submission.

On the About VA Form-21-0781a page, where will the "online tool" link go? On the About VA Form-21-0781 page, where will the "online tool" link go?

  • We are pretty sure that the About 0781a page will go away once VBA deletes it from the form database. On the 0781 page, the link will still go to the 526ez form.
shannonkford commented 1 month ago

Two additional pages that need to be looked at: Disability compensation for PTSD File additional forms for disability compensation

katherine-fung commented 1 month ago

EDIT: @shannonkford, I've scheduled our sync for 12pm ET tomorrow 6/26. cc @strelichl @aprocik1

Thanks, Shannon! In that case, I think I'm clear on the request, and we don't need to sync.

For the 2 About pages, should I run the draft edits by your team or SMEs before publishing? Are we keeping the link to the online 0781a up because the updated online 0781 isn't live yet?

I'll also review these 2 additional static pages: Disability compensation for PTSD https://www.va.gov/disability/eligibility/ptsd/ and File additional forms for disability compensation https://www.va.gov/disability/how-to-file-claim/additional-forms/

On Tue, Jun 25, 2024 at 3:30 PM Shannon F @.***> wrote:

Two additional pages that need to be looked at: Disability compensation for PTSD https://www.va.gov/disability/eligibility/ptsd/ File additional forms for disability compensation https://www.va.gov/disability/how-to-file-claim/additional-forms/

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--

Katherine Fung (she/hers)

Content

Bloom Works | bloomworks.digital https://www.bloomworks.digital/

katherine-fung commented 1 month ago

Hi @shannonkford,

A and I have offered our content recommendations for the About VA Form 0781 page in the Sharepoint doc: https://dvagov.sharepoint.com/:w:/s/vaabdvro/EUS2iZylwKVMvQhOURm_1awBAN7YaOV2TmnYbf_3USmFig?e=FVDyLA

It's ready for your review/SMEs' review. You can leave your feedback via comments, and we'll incorporate the feedback. I'll turn to updates for the other static pages in the meantime.

If we could get an answer this question, we can also clarify the copy a little to explain why Veterans should fill out the 0781 PDF instead of using the online tool. But I've written around it for now, so there's no rush.

What happens after a Veteran with a mental health condition that is not PTSD submits their 526 online and doesn't submit a 0781 PDF with it? Will a reviewer follow up with the Veteran to ask them to fill out the 0781 PDF (and therefore their claim decision will take longer)? For now, we've said that if they answer the 0781 questions online instead of filling out the PDF, they won't be able to provide as much information to support their claim.

katherine-fung commented 2 weeks ago

Hi @shannonkford,

An update on this work. We published this page last Friday: https://www.va.gov/find-forms/about-form-21-0781/

I've made draft changes to these other 3 static pages:

  1. https://prod.cms.va.gov/disability/how-to-file-claim/additional-forms
  2. https://prod.cms.va.gov/disability/how-to-file-claim/evidence-needed
  3. https://prod.cms.va.gov/disability/eligibility/ptsd

The plan is to copy edit and publish these pages this week.

cc @jilladams @RLHecht @bethpottsVADEPO @saratorres2 @aprocik1

saratorres2 commented 2 weeks ago

@katherine-fung I published your changes to the 3 static pages:

  1. https://prod.cms.va.gov/disability/how-to-file-claim/additional-forms
  2. https://prod.cms.va.gov/disability/how-to-file-claim/evidence-needed
  3. https://prod.cms.va.gov/disability/eligibility/ptsd

For the last of these pages, Disability compensation for PTSD, @megzehn and I may follow-up with questions about the alert content and some text under the first H2 later this week.

shannonkford commented 2 weeks ago

@katherine-fung When I click these links, I don't see the changes.

katherine-fung commented 2 weeks ago

@shannonkford do you see the changes when you click on these links?

We removed links to 0781a, added mentions of "mental health conditions" to reflect the new 0781, updated the name of the 0781, and updated VA's definition of "traumatic events" to reflect what's on the 0781.

https://www.va.gov/disability/how-to-file-claim/additional-forms https://www.va.gov/disability/how-to-file-claim/evidence-needed/ https://www.va.gov/disability/eligibility/ptsd/