Discovery: How might we collaborate with teams to audit Medallia and improve forms on VA.gov . - Githubissues

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Discovery: How might we collaborate with teams to audit Medallia and improve forms on VA.gov . #86713

Open UXCamG opened 5 months ago

UXCamG commented 5 months ago

1. Collaborate with Other Teams

Conduct brainstorm Workshop: Organize sessions with other teams to discuss their experiences, challenges, and pain points related to Medallia forms. This can include teams from customer service, IT, UX design, and data analysis.
Gather Documentation: Collect any existing documentation, reports, or feedback they have related to form issues. This can include user complaints, technical difficulties, or low response rates.

2. Identify Common Pain Points

Categorize Issues: Categorize the pain points into themes such as usability issues, technical glitches, data collection inefficiencies, and user dissatisfaction.
Prioritize Issues: Prioritize these issues based on their frequency and impact on the overall user experience and data quality.

3. Analyze the Impact on Forms

Map Pain Points to Form Elements: Identify which specific elements of your Medallia forms might be contributing to these pain points. This could include confusing questions, lengthy forms, unclear instructions, or technical problems.

UXCamG commented 5 months ago

Setup a sync with Evelyn , Janelle, and Shannon to discuss best ways to report their insights and recommendations for improving and informing Medallia forms on various urls.