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[CAIA A11y Research]: Veteran-facing Forms, VA Form 21-4138 (Aug 2024) #86767

Closed rachelshearerux closed 4 weeks ago

rachelshearerux commented 2 months ago

[!NOTE] High-Level Overview: VFF (Veteran Facing Forms)

  • Initial Kickoff: Date and Time TBD
  • Research Timeframe: ~7/18 - 7/26/2024~ ~7/29 - 8/9/2024~ 8/5-8/15/2024 AT: 8/13-8/15
  • Time of Day: 9am - 5pm ET
  • Pilot: 7/18 at 12:30 p.m. - Completed #88931
  • Assistive Tech Users: 5 AT Users, Mobile, Desktop or Tablet (50% of study) - 2 Scheduled as of 7/29
  • Source of Truth VFF Scheduling Canvas
  • Artifacts Available: Yes
  • Testing Environment: Coded prototype in staging
  • Assistive Tech Being Used: Screen readers Type: TBD
  • Task Lists: See task lists for next steps/definition of done

CAIA Assignee(s)

Toggle to view information about the CAIA Team. - @EvanAtCoforma - @sara-amanda - @SarahKay8 - @coforma-jamie

About the Team

Toggle to view information about the team. - Team name: Veteran Facing Forms - OCTO-DE product owner: Matthew Dingee - Product manager: Tricia Baker - Designer: Rachel Shearer - FE engineer: Jacob Penner, Robert Hasselle - Product/team Slack channel: #veteran-facing-forms
Toggle to view more intake research ticket information ### Do you have an accessibility champion? Yes, we have a champion ### If you have an accessibility champion, what's their name? Jeana Clark ### Is anyone on your team interested in becoming an accessibility champion? Me! (Rachel Shearer :)) ### Calendar checking - [X] Based on this calendar, confirm we have specialists who can support your study in your desired timeframe - [X] Confirm you are filing this support ticket at least 1 week in advance of said timeframe, so we have enough heads up to provide support ### Have you reviewed the CAIA capacity calendar? - [X] Yes, we have reviewed the CAIA capacity calendar and can confirm specialists are available to support in our research timeframe ### When is the timeframe for your testing? We'll schedule AT users between 7/18 - 7/26

Research Sessions

[!TIP]

  • Providing CAIA A11ys with the time slots in advance for AT users, will allow a11ys to avoid conflicts on the CAIA A11y Capacity Calendar, and reach out to other a11ys, should CAIA not be available.
  • Providing CAIA A11ys with the technology and devices the users will be testing with, will allow CAIA to prepare in advance for the sessions.
Toggle to view research timing information. ### Timeframe - **Pilot Session**: `Scheduled Hold`7/18/2024 12:30 p.m. - **Timeframe**: ~7/18-7/26~ ~7/29-8/9/2024~ 8/5-8/15/2024 ### Length of sessions - **Session length:** `90` minutes - **Buffer time between sessions:** `30` minutes - **Maximum sessions per day:** `3`

Testing Schedule

[!CAUTION]

CAPACITY

  • As of 7/2/2024:
    • There are currently two other research study "holds" during your research timeframe.
    • Two have tickets. One does not.
    • None have actual slots yet.

      Dates with No Conflicts

  • There is currently no coverage conflict for: 7/23+

CAIA A11Ys will be looking for device and AT information. We realize that some of this information will not be available until the day of the session.

Please toggle and use the following table to enter the following information for each participant: Date and Time, Assistive tech (AT), Device and Operating System, Browser, and Skill level:

Toggle to view the AT testing schedule P# | Date and Time (ET) | AT | Device and OS | Browser | Skill | CAIA A11ys Available ------------------|------------------|--------------|--------------|--------------|--------------|-------------- **PILOT** | 7/18/2024 12:30 - 2 p.m. | VoiceOver | Desktop MacOS | Safari | Intermediate | @EvanAtCoforma [Pilot Feedback](https://github.com/department-of-veterans-affairs/va.gov-team/issues/88931#issuecomment-2258785384) **P8** | 8/13/24, 1:30 - 3 p.m. | VoiceOver | Mobile, iOS | Safari | Advanced | @coforma-jamie **P9** | 8/14/24,1:30 - 3 p.m. | On-device screen magnification | Tablet; iPad | Safari | Intermediate | @coforma-jamie **P10** | 8/15/24, 12-1:30 p.m. ET | VoiceOver, JAWS, etc `TBD` | **Desktop**; Windows, MacOS `TBD` | Safari, Chrome, etc. `TBD` | Novice | @sara-amanda **P11** | 8/15/24, 3-4:30 p.m. ET | VoiceOver, JAWS, etc `TBD` | **Desktop**; Windows, MacOS `TBD` | Safari, Chrome, etc. `TBD` | Advanced | @SarahKay8 P# | 8/xx/24, #:##-#:## #m | VoiceOver, JAWS, etc `TBD` | Mobile or Desktop; Windows, MacOS, iOS, Android, etc. `TBD` | Safari, Chrome, etc. `TBD` | Novice, Intermediate, Advanced `TBD` | `TBD- Based on a11y availability` - **Consideration**: You can also consider asking participants more specific AT and device combinations. - **For instance:** TalkBack on Samsung Galaxy 8, or VoiceOver on iPad with magnification.

CAIA A11ys will review the coverage needed, and self-assign, based on a11y availability.

Supporting artifacts

Toggle to view the supporting artifacts - [Product outline](https://github.com/department-of-veterans-affairs/VA.gov-team-forms/blob/main/Forms/21-4138/Product%20Outline.md) - [User flows](https://app.mural.co/t/departmentofveteransaffairs9999/m/departmentofveteransaffairs9999/1694025415991/ed022fe06bade5a04dfc62d6abf1eb249ac496c5?wid=0-1712174388644) - [Prototype or mockups](https://staging.va.gov/supporting-forms-for-claims/statement-to-support-claim-form-21-4138/introduction) - [Research plan](https://github.com/department-of-veterans-affairs/VA.gov-team-forms/blob/main/research/2024-03-reduce-4138-submissions/Research%20Plan.md) - [Research conversation guide](https://github.com/department-of-veterans-affairs/VA.gov-team-forms/blob/main/research/2024-03-reduce-4138-submissions/Conversation%20guide.md) - [Research Epics](https://app.zenhub.com/workspaces/vagov-product-team-forms-634853151f5c6000165942bc/issues/gh/department-of-veterans-affairs/va.gov-team-forms/548) - [Product Epic](https://app.zenhub.com/workspaces/vagov-product-team-forms-634853151f5c6000165942bc/issues/gh/department-of-veterans-affairs/va.gov-team-forms/548) - [Collab cycle](https://app.zenhub.com/workspaces/vagov-product-team-forms-634853151f5c6000165942bc/issues/gh/department-of-veterans-affairs/va.gov-team/75601)

Next Steps: Definition of Done

### CAIA A11Y Tasks
- [x] **INTAKE TICKET:** @sara-amanda to process intake ticket
- [x] **INITIAL MEETING:** Schedule meeting with team
- [x] **(OPTIONAL) FEEDBACK REQUESTED:** Review Conversation Guide
- [x] **PILOT SESSION: SCHEDULE** Pilot session with team.
- [x] **PILOT SESSION: CREATE TICKET** Link ticket in this task list.
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/88931
- [x] **CALENDAR HOLDS** Update A11y [CAIA Capacity Calendar](https://calendar.google.com/calendar/u/0/embed?src=c_f982350fc73a8162a1088ab14d00dd37335b2b559a60d6b67eb8021416f81c2a@group.calendar.google.com&ctz=America/Chicago) with holds for user research sessions with AT, when dates become available.
- [x] Updated calendar holds 7/22/2024.
- [x] Update Research Outlook Tracker with dates
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/87424
- [x] **REMOVE CALENDAR HOLDS** Remove holds on A11y [**CAIA Capacity Calendar**](https://calendar.google.com/calendar/u/0/embed?src=c_f982350fc73a8162a1088ab14d00dd37335b2b559a60d6b67eb8021416f81c2a@group.calendar.google.com&ctz=America/Chicago) and replace with invitations from project team (or Perigean)
- [ ] VFF Team - Notetaking Mural [`link needed`]
- [ ] **Divvy user research session support with CAIA A11ys** - based on availability and technology available to support. Team made aware of research 7/1/2024. New sessions added (2) on 8/7/2024. 
- [x] **Review research folder and assets**
- [ ] **Participate in research**  **Date Span:**`8/13/2024` and `8/15/2024`
- [x] **SESSION NOTES**: Create [CAIA Notes Document](https://docs.google.com/document/d/1UrohNtwioVurC7HUVoyv--iF_fMhueGPqKGM8OydRUk/edit)
- [ ] **SYNC:** Connect with CAIA A11ys on research findings (meeting)
- [ ] **Create/update the CAIA A11y Research Deliverable** This is dependent on the number of study participants CAIA supports. If minimal, A11Ys may share feedback only in the feedback Mural or this ticket.
### VFS TEAM Tasks
- [x] Tag @coforma-terry in Slack [#sitewide-content-accessibility-ia](https://dsva.slack.com/archives/C01K37HRUAH)
- [x] Review our [assistive technology pilot guide](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/teams/CAIA/accessibility/assistive-tech-pilot-guide.md) and request a pilot, if desired
- [x] Schedule a pilot session with CAIA a11ys - hold 7/18/2024 with Evan
- [x] **PROTOTYPE:** Provide prototype to CAIA A11ys via this ticket in the supporting artifacts section [Coded prototype in staging](https://staging.va.gov/supporting-forms-for-claims/statement-to-support-claim-form-21-4138/introduction)
- [x] **DATES NEEDED** See `Table` in the ticket above. Please provide date range and slots for AT sessions being planned.
- [ ] **ASSISTIVE TECH. INFO NEEDED:** Please provide the AT the users will be utilizing during the research sessions in `Table` in the ticket above.
- [ ] **INVITES:** Forward invites from Perigean to CAIA A11ys (Sara or Terry)
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/81979
sara-amanda commented 1 month ago

CAIA A11Y Updates

Update 1: 7/22/2024

Study Dates Updated

The study dates for VFF VA Form 21-4138 have changed from: 7/18 - 7/26/2024, to: 7/29 - 8/9/2024. These changes are reflected in the following places.

Pilot Completed

New Sessions with AT

Update 2: 8/7/2024 & 8/8/2024

@NaomiPMC @EvanAtCoforma

mutiaadhocteam commented 1 month ago

Moving original comment to: [a11y audit] Veteran Facing Forms, VA Form 21-4138 - Post User Research (VFF Initial Audit) #87424

coforma-jamie commented 4 weeks ago

We can close this after the 8/20 synthesis workshop.