[Congressional] V11877056 Due 7/30/24 Sen Peters

[Kimberley2023-CSM]

Issue Description

Veteran requesting for assistance/access to locked VA account (Sen. Peters) A veteran was setting up their VA.gov account and when asked to enter their phone number they received a message saying number was incorrect. The phone number on the Privacy Release form is the correct number. Please check and make sure the correct phone number is listed.

https://dsva.slack.com/archives/C02BS78NYRM/p1718990426429209

---

Tasks

• [x] Review congressional correspondence
• [ ] Resolve issue
• [ ] Notify Veteran and congressional correspondence channel of solution.

Acceptance Criteria

• [ ] Veteran issue will be resolved or responded to with final answer to issue
• [ ] Congressional Correspondence will receive details of the resolution

---

How to configure this issue

• [ ] Attached to a Milestone (when will this be completed?)
• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [ ] Labeled with Practice Area (backend, frontend, devops, design, research, product, ia, qa, analytics, contact center, research, accessibility, content)
• [ ] Labeled with Type (bug, request, discovery, documentation, etc.)

[Kimberley2023-CSM]

6/26 - Sent email to Veteran asking if this was still an issue. Awaiting response. Next steps - Send requested guidance email to Joe N. with Identity or Brenda with HRC.

[Kimberley2023-CSM]

UPDATE - Sent email to member of EVSS team to determine if in their wheelhouse. phone number and email address missing in DEERS/DMDC systems. VA.gov systems (MPI and CORP) was correct. They cannot resolve issue. Details of issue and contact information for DEERS/DMDC have been sent to Veteran. Awaiting response from Veteran