Closed pacerwow closed 1 month ago
Meeting notes with contact center 7/24/24
Main takeaways (posted in Slack):
had some discussion about the findings during UX sync. We'll follow up on solutioning in Incorporate Timely & Truthful Submission research findings into redesign#88519
As a UX Researcher & Designer, I want to find out what information support reps need to identify a claim that hasn't been received yet, for which we don't have a claim ID. This will inform how we design a solution for Veterans in this situation to find out the status of their claim.
Tasks
Acceptance Criteria
How to configure this issue
product support
,analytics-insights
,operations
,service-design
,Console-Services
,tools-fe
)backend
,frontend
,devops
,design
,research
,product
,ia
,qa
,analytics
,contact center
,research
,accessibility
,content
)bug
,request
,discovery
,documentation
, etc.)