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Business intake form for Benefits Management Tools #87193

Open jacobworrell opened 2 months ago

jacobworrell commented 2 months ago

Your Details

  1. Jacob Worrell ​
  2. Business Line Claims ​

    Notification Details

  3. Notification type Email for our MVP, more to come later. ​
  4. Please describe your use case. Sending an email to veterans with a claim decision letter. ​
  5. What actions can the user take based on the notification they receive? Log in to VA.gov Claim Status Tool and download their letter. ​
  6. What is the desired business outcome? Less call center volume, less time between decision and pursuing decision reviews, faster claim and appeal outcomes. ​
  7. What system will kick off the notification? Please note the system should be inside the VA or have an ATO. Event Bus ​
  8. What will trigger the notification? A notification letter being created in VBMS. More technically claim moving into the Authorized or Partial Authorization phases in VBMS. ​
  9. Provide sample content per notification type, if you have it. No sample content yet. ​
  10. Has a Privacy Officer (PO) seen and approved the content? If not, do you know who your PO is? Content pending, but working with appropriate POs and communications teams. ​
  11. Would you prefer to provide contact information for the recipients or would you rather VA Notify look this up for you by Veteran ID? If by ID, please let us know what identifier is used in your system. ICN and BIRLS ​
  12. Do you currently capture communication preferences related to this notification? If so, please describe. currently not capturing preferences ​
  13. What is the anticipated volume of notifications per day, week, month? Still waiting on this data, but would be in the thousands per week minimum. ​
  14. When does this notification need to be in production? We're eyeing a September/October release.
mjones-oddball commented 1 month ago

BMT has been onboarded to the self service portal and a service was created for Benefits Management Tools. Communicating in #decision-letter-notification-taskforce DSVA channel. They are starting with email. No plan to launch with an email preference at this time. There are larger discussions on the interpretation of sending decision info digitally vs mail and if there will eventually be a consent model needed for that on notification settings. No determination has been made yet and for the initial launch it will not replace mail.