Qualitative Data Request: Authenticated tools

[jennymayoco]

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

05-01-2024

Date Range End

06-28-2024

Product Name(s)

Authenticated tools

Product Description

These are authenticated tools that don't fit under a specific benefit. They each have a static page with information and a sign-in widget and we're looking at data on the static pages.

Survey URL(s), key term(s), case category or type

Only the static pages: va.gov/va-payment-history/ va.gov/change-address/ va.gov/change-direct-deposit/ va.gov/manage-va-debt/ va.gov/view-change-dependents

Parameters for data:

• Medallia feedback survey from tool static pages
  • Visitor answered "no" to whether they were able to complete their task
• Medallia intercept survey
  • Visitor rated 1 or 2 on overall experience
  • Must include keywords: can't find

Sub URLs

No

File Delivery Format

One file, different tab for each term/URL

Word Cloud

Yes

VA Email Address(es)

jennifer.mayo1@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

[jennymayoco]

CAIA ticket for this work for context

[newworld2616]

Hello, I have shared the requested data. Let me know if you have any questions. Thank you.