As a VFS team member,
I need someone to respond to my support requests I submit through the Platform Website footer,
So I can get the answers I need to questions I have.
As a Platform team content SME,
I need assistance from the Platform Content team to help write content for the Platform website,
So that I know the content is following the style guide and using best practices.
As a Platform Content team member,
I need to review all support requests about the Platform website,
So that our team can respond to the customer and help troubleshoot issues as needed.
Acceptance Criteria
[x] All new tickets in the support tickets board will reviewed Monday-Friday for any new requests
[x] All new incoming tickets are acknowledged to the customer and the Platform Content team will decide on next steps for them.
jknipes
commented
1 month ago
User Stories
As a VFS team member, I need someone to respond to my support requests I submit through the Platform Website footer, So I can get the answers I need to questions I have.
As a Platform team content SME, I need assistance from the Platform Content team to help write content for the Platform website, So that I know the content is following the style guide and using best practices.
As a Platform Content team member, I need to review all support requests about the Platform website, So that our team can respond to the customer and help troubleshoot issues as needed.
Acceptance Criteria
Other Info
Support tickets board: https://github.com/department-of-veterans-affairs/va.gov-team/projects/16
Instructions for handling support tickets: https://vfs.atlassian.net/wiki/spaces/CIT/pages/2448588801/Website+Support+Tickets+-+Recommended+Process
Data tracking info: https://vfs.atlassian.net/wiki/spaces/CIT/pages/2282979860/KPIs+-+Content+Support