Midpoint Review - Content Feedback - Accredited Representative Facing, Accredited Representative Portal, Form 21-22 approval denial

[CherylEvans]

Next Steps for the VFS team

• [ ] Assign this ticket to the team member(s) responsible for addressing feedback provided by Platform.
• [ ] Comment on this ticket:
  • If the Platform reviewer has any Thoughts/Questions that require responses.
  • When Must feedback has been incorporated. As appropriate, link to any other GitHub issues or PRs related to this feedback.
  • When Should/Consider feedback has been incorporated, or if any feedback will not be addressed. As appropriate, link to any other GitHub issues or PRs related to this feedback.
• [ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members.
• [ ] Close the ticket when all feedback has been addressed.

Thoughts/questions

• I think this looks great for the amount of data you are incorporating. I had just a few concerns, which I've listed below. I've included links from the VA.gov Design System Content Style Guide

Feedback

Practice areas will document their feedback on the VFS-provided artifacts following the Must, Should, and Consider Framework. Platform Governance reviewers may also provide additional notes that don’t comment on the artifacts themselves but are important for implementation (eg. engineering/coding notes).

Must

• Homepage > Informational Pages > What is the Accredited Representative Portal? > Please spell out the acronym VBMS for first-time use. Link
• View PoA requests > Power of attorney requests > Find requests > Should be “Veteran’s” for last name and first name (Mobile and desktop). This is the syntax from form 21-22. Link
• View PoA requests > June is abbreviated to JUN > Per the Design System Style Guide: Don’t abbreviate March, April, May, June, or July. Link
• View accepted POA requests > Find requests > Should read “Veteran’s” for last name and first name (Mobile and desktop). This is the syntax from form 21-22. Link
• Accept PoA requests > Spell out the dates in the body copy using the complete construction: March 31, 1989. Or January 2, 1980. (Forms are the exceptions.) Link
• Decline PoA requests > Spell out the dates in the body copy using the complete construction: March 31, 1989. Or January 2, 1980. (Forms are the exceptions.) Link
• View Accepted PoA requests > Spell out the dates in the body copy using the complete construction: March 31, 1989. Or January 2, 1980. (Forms are the exceptions.) Link

Governance team actions

• [x] Format feedback as individual tasks (check boxes)
• [x] Assign this ticket to the VFS team member that opened the Slack request
• [x] Add the VFS team product label
• [x] Add the VFS team the feature label (if applicable)
• [x] Add the touchpoint labels
• [x] Add the practice area labels
• [x] Add the Collaboration Cycle initiative milestone

[mtri]

Homepage > Informational Pages > What is the Accredited Representative Portal? > Please spell out the acronym VBMS for first-time use. Link

Done.

View PoA requests > Power of attorney requests > Find requests > Should be “Veteran’s” for last name and first name (Mobile and desktop). This is the syntax from form 21-22. Link

"Veteran's" text has been removed. Feedback no longer relevant.

View PoA requests > June is abbreviated to JUN > Per the Design System Style Guide: Don’t abbreviate March, April, May, June, or July. Link

and

Accept PoA requests > Spell out the dates in the body copy using the complete construction: March 31, 1989. Or January 2, 1980. (Forms are the exceptions.) Link

Due to the goal of the design to display information compactly, we have opted for representing dates with numbers to avoid wrapping and unnecessary vertical expansion on the cards. Should this design be adjusted in the future, we will adopt the standard date styling from VADS. We feel we have this flexibility with content style since our users are representatives.

View accepted POA requests > Find requests > Should read “Veteran’s” for last name and first name (Mobile and desktop). This is the syntax from form 21-22. Link

"Veteran's" text has been removed. Feedback no longer relevant.

CC: @kristen101606