HLR 2024 | Contact Review Prep

[eileen-coforma]

Contact Center Review

Toggle Contact Center Review

#### VFS actions - [ ] Complete the [Contact Center review process](https://depo-platform-documentation.scrollhelp.site/collaboration-cycle/Contact-center-review.1782317061.html) - [ ] Link to the Contact Center review request ticket below

Tasks

• [x] Create updated Product Guide (end result would be a Word Doc)
• [ ] Create video walkthrough
• [x] When you're done, tag Julie for review
• [ ] Eileen will add the info to the Collab Cycle ticket

Documents

• Existing product guide
• Sample product guide (Supplemental Claims)

[eileen-coforma]

Included sample document + link to the contact guide instructions.

[Mottie]

I'll be picking up Shaun's work on this

[Mottie]

Preliminary work is done - all screenshots were added, but I seem to remember a different doc including all error states with screenshots. Is that needed for this one as well?

[anniebtran]

Eileen reviewing and adding stuff as needed

[anniebtran]

Eileen continuing to work on this. Julie did some review on Friday, need to update format a bit

[anniebtran]

Eileen did a bunch of reformatting, now DK and Julie are gonna take a look at it

[eileen-coforma]

Product guide is done. I forgot about the video walkthrough, so I'll be doing it now.

[anniebtran]

@eileen-coforma to upload it somewhere

[anniebtran]

Need to get a transcript, so uploading to drive and splitting up amongst teammates to transcribe

[eileen-coforma]

Thank you for volunteering @anniebtran @shaunburdick @Mottie

Video Transcript document

I assigned each a section with timestamps. Thanks for helping!

I recommend playing it at a slower speed and pausing rather than pausing and rewinding, but whatever works for you.

[anniebtran]

Updates are done, just needs to be sent out (not urgent)