[Task] Draft confirmation email language based on up-to-date submission page

[eileen-coforma]

Value Statement

As a Veteran

I want to have my expectations of submission timelines be accurately and consistently set

So that I know how long I should expect my submission to take before I can see its status in the Claim Status Tool

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Background Context

• See Ticket #85786

Outcome, Success Measure, KPI(S), and Tracking Link

• All notifications post-submission set an accurate expectation of timeline to prevent re-submitting claims or reaching out for support prematurely

Acceptance Criteria

• [ ] All post submission notifications (both page and email) set the expectation that it may take 7-10 days for a claim to show in the various systems after submission

Designs and Build Notes

• Supplemental Claim
• Higher Level Review
• Board Appeal (Notice of Disagreement)

Enablement team (if needed)

@jstrothman

Out of scope

• Non-Veteran confirmation email
• Updating emails (Lighthouse)

Open questions

• Add here

Tasks

• [x] Draft confirmation email design for:
  • [x] Supplemental Claim
  • [x] Higher Level Review
  • [x] Board Appeal (Notice of Disagreement)
• [ ] Hand over to Lighthouse

Definition of Ready

• [x] Clear value description
• [x] Testable acceptance criteria
• [ ] Dependencies and blockers linked

Definition of Done

• [ ] Meets acceptance criteria
• [ ] Reviewed and approved by product and/or design
• [ ] Shared with Lighthouse

[eileen-coforma]

Linked for Julie to review.

[eileen-coforma]

@shaunburdick The files are ready to share with Michael Hobson for the email updates. Let me know if they prefer it to be exported into a format other than a FIGMA file.

[eileen-coforma]

Handed it off to Michael Hobson, so done. Will keep checking VANotify templates to see if it's updated.