VA.gov Experience Standard - issue:User can't complete a necessary flow or hits a dead end.VA.gov Experience Standard - category:UsabilityLaunch-blocking: No
Design System review: No
Collab Cycle Reviewer: @it-harrison (QA), @erinrwhite (IA), @allison0034 (Design)
Description
Cancel a pending appointment of type "Community Care." User will see an error: "We couldn’t cancel your request." Go back to pending apppointments or upcoming appointments lists. Try to open an appointment of any type. Appointment content will not load and user will see a "We couldn’t cancel your request" error message. A reload resolves the issue.
Recommended action
Fix the error that gets thrown when cancelling a Community Care pending appointment
References
Accessibility Defect Severity: N/A
WCAG Success Criteria: N/A
Modality: N/A
Design System Component: N/A
Design System Pattern or Template: N/A
Design System Foundation: N/A
Content Style Guide: N/A
Context: N/A
Next Steps for the VFS Team
[ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
[ ] Ticket ownership: If you believe that this issue is out of scope, not your team's responsibility, or a Design System issue, comment and tag @platform-governance-team-members on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.
[ ] Close this ticket when the issue has been resolved or validated by your Product Owner.
Need help? Please review how to read a Staging Review ticket. Tag
@platform-governance-team-members
on Slack if you need further assistance.Product Information
Team: Appointments Product: Appointments Feature: Appointment Details Redesign
Findings details
VA.gov Experience Standard - issue: User can't complete a necessary flow or hits a dead end. VA.gov Experience Standard - category: Usability Launch-blocking: No Design System review: No Collab Cycle Reviewer: @it-harrison (QA), @erinrwhite (IA), @allison0034 (Design)
Description
Cancel a pending appointment of type "Community Care." User will see an error: "We couldn’t cancel your request." Go back to pending apppointments or upcoming appointments lists. Try to open an appointment of any type. Appointment content will not load and user will see a "We couldn’t cancel your request" error message. A reload resolves the issue.
Recommended action
Fix the error that gets thrown when cancelling a Community Care pending appointment
References
Next Steps for the VFS Team
@platform-governance-team-members
with any questions or to get help validating the issue.@platform-governance-team-members
on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.