Staging Review finding: Pending Appointment Cancellation Bug

[shiragoodman]

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Product Information

Team: Appointments Product: Appointments Feature: Appointment Details Redesign

Findings details

VA.gov Experience Standard - issue: User can't complete a necessary flow or hits a dead end. VA.gov Experience Standard - category: Usability Launch-blocking: No Design System review: No Collab Cycle Reviewer: @it-harrison (QA), @erinrwhite (IA), @allison0034 (Design)

Description

Cancel a pending appointment of type "Community Care." User will see an error: "We couldn’t cancel your request." Go back to pending apppointments or upcoming appointments lists. Try to open an appointment of any type. Appointment content will not load and user will see a "We couldn’t cancel your request" error message. A reload resolves the issue.

Recommended action

Fix the error that gets thrown when cancelling a Community Care pending appointment

References

• Accessibility Defect Severity: N/A
• WCAG Success Criteria: N/A
• Modality: N/A
• Design System Component: N/A
• Design System Pattern or Template: N/A
• Design System Foundation: N/A
• Content Style Guide: N/A
• Context: N/A

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Next Steps for the VFS Team

• [ ] Questions? For the most timely response, comment on Slack in your team channel tagging @platform-governance-team-members with any questions or to get help validating the issue.
• [ ] Ticket ownership: If you believe that this issue is out of scope, not your team's responsibility, or a Design System issue, comment and tag @platform-governance-team-members on your team channel in Slack to provide an explanation and who you believe is responsible. The Governance team will follow up.
• [ ] Close this ticket when the issue has been resolved or validated by your Product Owner.

[ldelacosta]

Appointments Team tickets to address the issue 88661 and 88670

[ldelacosta]

Team did the analysis on the two tickets and no additional issues to addressed.