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department-of-veterans-affairs / va.gov-team

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Reporting for Research Study for Timely and Truthful Submission (526 Submission Status Evaluative Research) #89049

Closed pacerwow closed 1 month ago

pacerwow commented 1 month ago

Issue Description

This ticket represents the work of translating research findings into a report and presentation (526 Submission Status). This evaluative research will assess the clarity of the proposed submission model to see if Veterans have accurate expectations for the timeline in the days following submission.

Impact to the Veteran

As a result of this work, Veterans have clarity on their claim status in the days following submission. Research findings will inform the changes we make to the submission model as communicated through the confirmation page and emails. Insight learned about claim record and tracking will drive the next phase of design.

Relevant material

  1. Link to research folder in Github
  2. Note-taking guide in Google Sheets
  3. Mural board
  4. Enjoy HQ

Tasks

Acceptance Criteria

evelynhilbrichdavis commented 1 month ago

Report is nearly complete in Google doc, must be transferred over once all feedback is in place. Deck is in development here: https://docs.google.com/presentation/d/13YoAPVlezbQqzjlSMCYwK38nx7lbyU9A8PceJviWHsA/edit#slide=id.g26c27fb07bb_1_583

evelynhilbrichdavis commented 1 month ago

Github report: https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/disability/526ez/research/2024-07-Submission-Status/Research-findings.md Google doc report: https://docs.google.com/document/d/1vWh1IDmHfgmyfK35mVyOlNoPEaXnWxrw2TzbickRF1o/edit#heading=h.80tqp4cej04w