Additions to "Screen reader instructions and troubleshooting during research"

coforma-jamie commented 1 month ago

Description

CAIA has additional tips for researchers running assistive tech sessions with screen reader users. Could these be added to the page? Please rewrite to match the page style as needed.

Under "Desktop screen readers"

Disabled audio

Issue: When “sharing audio” the “mute” button becomes disabled not allowing researchers to hear participants. “Mute” button becomes grayed out
Solution: To prevent this, user shouldn’t share audio and instead voice to researcher what the screenreader output is while navigating through the study

"Save password" popup

Issue: For SR users, focus is on the browser, and so the “Save password” popup doesn’t affect them. But sighted users see it covering the screen.
Solution (JAWS users): If a popup comes up, like “Save password,” a JAWS user would hit “Shift + F6” to get focus to that window and close it.

Use of, and access to, Zoom chat

Issue: Zoom chat messages are notifications that are announced by screen readers. VoiceOver, in particular, doesn’t allow a user to turn off spoken notifications. It is very distracting.
Solutions:
- Avoid the use of Zoom chat during sessions, except for sharing links. Ask the participant where they’d like to receive the link - email, Zoom chat, dictated, etc.
- JAWS: Alt+H is the keystroke to open or close Zoom chat. But it doesn’t always work to close the chat - the chat box is still visible sometimes. To access links in Zoom chat using JAWS, follow these instructions:
  - Press ALT + H, focus will be on the message box
  - Press SHIFT + TAB to “chat list view” (the message history)
  - Use arrow keys to navigate within the chat list to the link
  - Press TAB to focus on the link
  - Press ENTER, then “open link” on the popup menu

Under "iOS VoiceOver"

Low battery causing screen share issues

Issue: If a user is participating with a mobile device, and that device has the battery saver setting activated, there is a chance that screen sharing can fail.
Solution: Disable battery saver settings and, if possible, plug in phone.

Screen curtain

Issue: The screen is dark, even when the user is sharing their screen.
Solution: Make sure screen curtain is turned off. If the screen is blank - that probably means they have screen curtain turned on, which is something that happens from time to time.
- Try a 3 finger triple tap to turn screen curtain off.
- Additional instructions are available.
- Hit the home button to get rid of the screen. Gets to the main zoom screen.
- Share screen.

Advancing past the shared screen modal

Type(s): Mobile
Device(s): iPhone, iPad
Issue: After selecting “Start Broadcast,” the modal for screen sharing is counting up, and sharing, but the user can’t access their browser to conduct the usability test.
Solution Option 1 (iPhone only): Have the user hold their finger on the screen after swiping up and feeling the first vibration.
Solution Option 2: From the bottom of the screen, drag one finger until you hear two rising tones, then stop touching the screen. This will bring the user to the main Zoom window. Do this one more time to get back to the home screen, where the user can access their browser and other applications. Then swipe right using 3 fingers to find and open the app you're looking for. (video)
Solution Option 3: Use the app changer to toggle between screens. Using 1 finger, from the bottom of your screen, swipe halfway to the middle of the screen until you feel 2 vibrations. Lift your finger, then swipe right using 3 fingers to find and open the app you're looking for. [(Video demonstration)](https://www.youtube.com/watch?v=ILEy84MOd4E)

Under "Android TalkBack"

Zoom permissions

Issue: After screen share, if permissions are not enabled for Zoom app, user will get directed to "Apps” window
Solution: To bypass this and enable Zoom permissions, flick right in the Apps window until you hear “zoom” and double tap. Zoom is the very last app because options are listed in alphabetical order. Screen share should begin activating.

Relevant URLs

https://depo-platform-documentation.scrollhelp.site/research-design/screen-reader-instructions-and-troubleshooting-dur

Which type of team are you on? (Platform team, VFS team, or Leadership)

Sitewide CAIA

### Related Tickets
- [ ] #87136
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/82145
- [ ] https://github.com/department-of-veterans-affairs/va.gov-team/issues/89374

taylojill commented 1 month ago

Hi @coforma-jamie - thanks for your content suggestions. The Platform Content team will review your request and put it in our backlog to refine for next steps.

jknipes commented 4 weeks ago

@coforma-jamie would you or someone from your team be able to work with us on this page update? We may need to have some conversations about how to fit the new guidance with the existing page.

coforma-jamie commented 3 weeks ago

@jknipes sure, I'd be happy to! Let me know what you need :)

department-of-veterans-affairs / va.gov-team