Confirm mitigation of failed claims

steele-lm commented 1 month ago

Issue Description

_We recently discovered 6 claims that "resulted in failed" state since January 2024 and require manual intervention to submit and process successfully._

Date	payload.uuid	@payload.claim_id	Notes
2024-07-29T21:19:56.050Z	`4e211ee5-b9c3-40bd-ae32-b2530c88e748`	9418101	Invalid character in name, metadata validator should have caught this
2024-07-22T16:49:11.934Z	`b68f6d0c-7c7a-4bf6-8d86-1ba93aa3d6c0`	9418101	Invalid character in name, metadata validator should have caught this
2024-06-21T14:25:11.727Z	`61cd713e-58d7-414e-90f3-a7b7a2dfe6ba`	9224663	Attachment page too large
2024-05-30T15:52:27.006Z	`9c397fc1-ec1a-4199-a18b-71bacb430580`	9091673	Attachment page too large
2024-05-30T13:24:39.728Z	`25f8e830-2be6-431d-b22d-09e03ff701cf`	9090483	Attachment page too large
2024-05-30T03:42:22.502Z	`0de8d85e-ce5d-4e56-80a4-e0d7e07d2100`	9089383	Attachment page too large
2024-05-24T19:54:05.201Z	`ea1e383e-4b73-4861-a1fd-0ec097327881`	9061565	Resolved, is now in VBMS
2024-09-12T04:02:26.435644Z	`8eb8ba1f-2a55-4158-bcca-4b2789013200`	Attachment page too large

Tasks

[ ] Remove automatic recovery from the alert notification. Once the claim(s) associated with the alert is mitigated, the team should post the update on the alert within the alert channel.
[ ] Confirm if the 6 failed claims were remediated
[ ] If not, ask VBA to research and establish as necessary using the claim PDF

Acceptance Criteria

[ ] Determine if 6 failed claims were mediated

evansmith commented 1 month ago

9418101 was resubmitted successfully

steele-lm commented 1 month ago

Thomas to sync with Sam Stucky to decide how to remediate remaining claims. They all include pdfs that are too large.

steele-lm commented 3 days ago

Kyle Soskin is leading an effort to determine a comprehensive approach to preventing and mitigating claims that include uploads with pages that are too large to submit.

department-of-veterans-affairs / va.gov-team