Qualitative Data Request

Data Type Requested

User Surveys

Data Source Type

Medallia

Date Range Start

07-01-2024

Date Range End

07-31-2024

Product Name(s)

Sitewide Content, Accessibility, and Information Architecture

Product Description

Our team works on the static content across VA.gov. We'd like to look at 1 month of Medallia data for the following urls. This can help us determine what changes we may need to make to the pages to improve the user experience.

Survey URL(s), key term(s), case category or type

Everything under and including:

/education/survivor-dependent-benefits/ /contact-us /resources/how-to-check-your-va-claim-appeal-or-decision-review-status-online/

/resources/are-service-dogs-allowed-in-va-facilities/

/resources/claim-status-tool-faqs/

/resources/commissary-and-exchange-privileges-for-veterans/ /resources/helpful-va-phone-numbers/

/resources/how-can-i-find-a-va-facility/

/resources/request-a-discharge-upgrade-or-correction/

/resources/veteran-identification-card-vic-faqs/

/resources/what-if-i-dont-want-a-fiduciary-anymore/

/resources/what-if-im-having-trouble-opening-a-pdf/

/resources/what-your-claim-status-means/

/resources/change-your-address-on-file-with-va/

/resources/connected-apps-faqs/

/resources/direct-deposit-for-your-va-benefit-payments/

/resources/ds-logon-faqs/ /resources/get-a-premium-my-healthevet-account/

/resources/how-to-change-direct-deposit-information-for-va-benefits/

/resources/how-to-change-your-address-in-your-vagov-profile/

/resources/how-to-get-a-premium-ds-logon-account-online/

/resources/managing-your-vagov-profile/

/resources/my-healthevet-faqs/

/resources/privacy-and-security-on-vagov/

/resources/signing-in-to-vagov/

/resources/verifying-your-identity-on-vagov/

/resources/what-if-i-dont-have-a-bank-account-but-i-want-to-use-direct-deposit/

/resources/find-apps-you-can-use/

/resources/what-your-decision-review-or-appeal-status-means/

/resources/can-i-get-a-replacement-gi-bill-benefit-certificate-of-eligibility/

/resources/how-do-i-get-college-credits-for-my-military-service/

/resources/what-if-my-school-closes-temporarily-because-of-a-natural-disaster/

/resources/deciding-how-much-life-insurance-to-get/

/resources/life-insurance-dividend-payment-options/

/resources/life-insurance-if-you-have-preexisting-conditions/
/resources/what-if-i-cant-sign-in-to-vagov-because-my-password-doesnt-work/

/resources/how-can-i-stay-informed-about-covid-19-vaccines-at-va/

/resources/gi-bill-and-other-va-education-benefit-payments-faqs/

/resources/how-va-education-benefit-payments-affect-your-taxes/

/resources/how-to-find-out-if-you-should-get-a-higher-tsgli-payment/

/resources/how-do-i-change-my-name-in-my-deers-record/

/resources/how-to-change-your-legal-name-on-file-with-va/

/resources/gi-bill-wave-faqs/

/resources/can-i-be-buried-in-arlington-national-cemetery/

/resources/can-i-plan-ahead-for-my-burial-in-a-va-national-cemetery/

/resources/what-does-burial-in-a-va-national-cemetery-include/

/resources/government-headstones-and-markers-faqs/

/resources/requesting-a-replacement-government-headstone-or-marker/

/resources/how-to-set-up-direct-deposit-for-va-travel-pay-reimbursement/

/resources/reimbursed-va-travel-expenses-and-mileage-rate/

/resources/va-covid-19-debt-relief-options-for-veterans-and-dependents/

/resources/va-debt-management/

/resources/waivers-for-va-benefit-debt/

/resources/submitting-a-financial-status-report-va-form-5655/

/resources/how-to-get-free-language-assistance-from-va/

/resources/your-civil-rights-and-how-to-file-a-discrimination-complaint/

/resources/combat-related-special-compensation-crsc/

/resources/choosing-a-decision-review-option/

/resources/non-compensable-disability/

/resources/can-i-get-a-loan-through-my-va-life-insurance-policy/

/resources/ask-va-replaces-iris-and-the-gi-bill-help-portal/

/resources/your-intent-to-file-a-va-claim/

/resources/how-your-reason-for-withdrawing-from-a-class-affects-your-va-debt/

/resources/how-we-determine-your-percentage-of-post-911-gi-bill-benefits/

/resources/can-i-get-free-health-care-and-prescriptions-as-a-veteran/

/resources/does-va-cover-nursing-home-assisted-living-or-other-long-term-care/

/resources/how-to-get-help-with-concerns-at-a-va-health-facility/

/resources/whats-a-veteran-health-id-card-vhic-and-how-do-i-get-one/

/resources/how-we-determine-your-post-911-gi-bill-coverage/

/resources/how-are-pension-benefits-and-disability-compensation-different/

/resources/will-i-have-to-pay-back-the-gi-bill-benefits-i-used-if-i-fail-a-class/

/resources/montgomery-gi-bill-refunds/

/resources/getting-a-gi-bill-extension/

/resources/covid-19-testing-at-va/

/resources/in-state-tuition-rates-under-the-veterans-choice-act/

/resources/evidence-to-support-va-pension-dic-or-accrued-benefits-claims/

/resources/how-to-check-in-with-your-smartphone-for-some-va-appointments/

/resources/how-to-file-a-va-travel-reimbursement-claim-online/

/resources/choosing-between-urgent-and-emergency-care/

/resources/the-pact-act-and-your-va-benefits/

/resources/the-pact-act-and-your-va-benefits-tag/

/resources/the-pact-act-and-your-va-benefits-esp/

/resources/onet-interest-profiler-career-assessment/

/resources/creating-an-account-for-vagov/

/resources/va-tier-1-copay-medication-list/

/resources/vetext-for-va-health-care-reminders-and-updates/

/resources/verify-school-enrollment-for-dea-benefits/

/resources/vetext-for-va-health-care-reminders-and-updates/

/resources/presumptive-cancers-related-to-burn-pit-exposure/

/resources/how-to-report-the-death-of-a-veteran-to-va/

/resources/decision-reviews-faqs/

/resources/vas-duty-to-assist/

/resources/compare-va-education-benefits/

/resources/about-our-va-community-care-network-and-covered-services/

/resources/eligibility-for-community-care-outside-va/

/resources/how-to-get-community-care-referrals-and-schedule-appointments/

/resources/getting-urgent-care-at-va-or-in-network-community-providers/

/resources/reimbursement-of-non-va-prescriptions-or-medical-expenses/

/resources/does-va-cover-indian-health-service-or-tribal-health-programs-care/

/resources/getting-emergency-care-at-non-va-facilities/

/resources/military-sexual-trauma-and-disability-compensation/

/resources/requesting-a-virtual-hearing-for-a-board-appeal/

/resources/getting-care-through-the-foreign-medical-program/

/resources/how-to-file-a-va-foreign-medical-program-claim/

/resources/how-does-multifactor-authentication-differ-from-identity-verification/

/resources/veterans-affairs-servicing-purchase-vasp-program-faqs/

/resources/va-accredited-representative-faqs/

/resources/regional-processing-office-addresses-for-gi-bill-applications/

/resources/mental-health-copay-exemptions/

/resources/approved-fields-of-study-for-the-stem-scholarship/

/resources/can-i-use-my-va-education-benefits-to-pay-for-preparatory-courses/

/resources/gi-bill-enrollment-verification-faqs/

/resources/can-i-get-a-copy-of-my-education-decision-letter/

/resources/will-i-get-monthly-housing-allowance-mha-during-school-breaks/

/resources/can-i-call-va-to-reset-my-logingov-or-idme-password/

/resources/can-i-verify-my-identity-in-person-for-my-logingov-account/

/how-can-i-verify-my-identity-on-vagov-if-i-live-outside-the-us/

/resources/how-to-access-my-healthevet-on-vagov/

/resources/should-i-create-a-logingov-or-idme-account-to-sign-in-to-vagov/

/resources/what-does-it-mean-to-verify-my-identity-and-why-do-i-have-to-do-it/

/resources/what-to-bring-to-create-your-online-sign-in-account/

/resources/why-is-va-updating-its-online-terms-of-use/

/resources/how-to-download-and-open-a-vagov-pdf-form/

/resources/what-should-i-do-if-i-got-a-letter-about-suspended-pension-debt/

/resources/about-electronic-health-information-sharing-at-va/

/resources/copay-exemptions-for-american-indian-and-alaska-native-veterans/ /resources/does-va-cover-indian-health-service-or-tribal-health-programs-care/ /resources/monkeypox-information-for-veterans/

/resources/my-healthevet-on-vagov-what-to-know/

/resources/about-electronic-health-information-sharing-at-va/

/resources/va-health-care-income-limits/

/resources/what-should-i-bring-to-my-health-care-appointments/

/resources/separation-health-assessment-for-service-members/

Everything under and including:

Sub URLs

Yes

File Delivery Format

All in one file, on one tab

Word Cloud

Yes

VA Email Address(es)

randi.hecht@va.gov

Add Assignee and Labels

If not already done so, please ensure @newworld2616 is set as the assignee for this issue and "VSP-contact-center" and "cc-data-request" are set as labels. Please leave this field as is when submitting.

department-of-veterans-affairs / va.gov-team