Analytics edge case KPI dashboard request for [After-visit summary]

[ninaranusavice]

Request an Edge Case KPI Dashboard

What this form is for

We are requesting a change to the MVH CSAT DOMO dashboard and have a sub-directory added for the After-visit summary (AVS) on MHV on VA.gov product.

Expected delivery timelines

As soon as possible-the AVS is projected to launch on August 12, 2024.

Instructions for the VFS team

In order to pull the correct data for your product, we need your help to define what pages and events to include, in addition to basic product info. For edge cases, we also ask for product outlines or other resources that will help us understand success for your product and define metrics:

• [ ] Make a copy of this Google Sheet.
  • [ ] Fill out product information basics.
  • [ ] If a part of your product involves any sort of linear process/funnel for which you want to be able to measure conversions, please include it in the "Forms" tab of the template.
  • [ ] All other pages associated with your product for which you'd want to track visits and engagement should be added to the "Content" tab.
• [ ] Link to your completed spreadsheet here:____
• [ ] Check your sharing settings to make sure the Analytics team will be able to access it.
• [ ] Answer the questions in the VFS-provided information section below.
• [ ] Add links to the VFS-provided information section below.
• [ ] Add your team label to this ticket to follow its progress.

VFS-provided information

Product questions

Help us understand your product better by answering the following questions:

1. What does your team consider a completed task?
   • Answering all questions and clicking submit button.
2. Who is your product's main user base?
   • Veterans
3. Why does your product require an edge case?
   • AVS will only be displayed to a select few Veterans and will be used to ascertain whether the AVS is ready to be displayed to a larger audience of Veterans.
4. Does this product currently have a Domo dashboard? If yes please add link.
   • No, we would like the AVS to be a sub-directory in the MHV CSAT dashboard.

Product resources

Add links to product outlines, feature information, or any other resources you think would help us better understand your product and OKRs below. Feel free to also type background information into this section directly. The more context you're able to provide, the fewer questions we'll need to ask you before getting started!

• Today, select Veterans and caregivers receive After Visit Summaries following their medical appointment. This group can receive printed copies as they leave their provider's office or they can access a PDF version on My HealtheVet. We now want to offer an AVS on VA.gov too. The new application will employ modern technology and user-centered design to ensure that the AVS is accessible, straightforward, and simple to use. Moving this product out of MyHealtheVet and into the VA.gov landscape will also provide a more seamless and consistent experience than was possible on two distinct web sites.

• What is an After Visit Summary? According to Centers for Medicare & Medicaid Services Meaningful Use guidelines, "an after-visit summary...provides a patient with relevant and actionable information and instructions containing the patient name, provider’s office contact information, date and location of visit, an updated medication list, updated vitals, reason(s) for visit, procedures and other instructions based on clinical discussions that took place during the office visit, any updates to a problem list, immunizations or medications administered during visit, summary of topics covered/considered during visit, time and location of next appointment/testing if scheduled, or a recommended appointment time if not scheduled, list of other appointments and tests that the patient needs to schedule with contact information, recommended patient decision aids, laboratory and other diagnostic test orders, test/laboratory results (if received before 24 hours after visit), and symptoms."

• AFTER-VISITSUMMARY PRODUCT_GUIDE.pdf

Additional info

• Please use the KPI Framework for more information on the metrics used in the Standard KPI dashboards.
• For additional info, read through the How to Request a KPI Dashboard Documentation.
• If you do not have Domo access, please request it here.

[johnny-jesensky-adhoc]

Hi @ninaranusavice -- thank you for meeting with us earlier in the week, and for submitting this ticket.

We'll plan to review, and let you know if we have any questions, and when we might be able to get to prioritizing this.

FYI @ChristineYoungZA, @Blivaditis

[Blivaditis]

Noting for reference: This will likely be an Update request adding new AVS cards to the current MHV dashboard.