ARM: Draft RSW "in progress" content

[aprocik1]

Description

With the introduction of digital submission functionality post-MVP, we'll have the opportunity to display a pending acceptance state on the Representative Status Widget. The way we are approaching this is prepending an informational alert to the RSW content for the Current representative and No representative states.

We are in need of a CAIA pass on these new states.

New widget states Replacement widget state in profile Replacement widget state in Find (example) Pending state in profile

In addition to this, we can adjust content on the Appoint form introduction to make sure additional forms are not submitted unless absolutely necessary. Our direction here is modeled after the 10-10EZ intro states.

Introduction with replacement widget Introduction with pending widget

Tasks

• [x] AP: Draft recommendations
• [x] AP: Share recommendations with product team
• [ ] AP: Finalize recommendations with product team

Criteria

• [ ] Content recommendations have been finalized and shared with the product team

[aprocik1]

@mtri, here's my early thinking on this design. I'm happy to finalize these recommendations async in this ticket or sync in office hours this afternoon. Let me know what you'd prefer. Thanks!

Pending appointments

My recommendation is to replace the content in the RSW with the content in the alert. Someone with a pending appointment doesn't need to see the content that says "you don't have an accredited representative."

You recently requested help from an accredited representative

You requested help from [name of accredited representative or VSO] on [month day, year]. They're reviewing your request. If they accept your request, we'll add their information here.

Note: You can receive help from one accredited representative at a time. If you request help from another accredited representative, you'll cancel your request for help from [name of accredited representative or VSO].

Learn more about accredited representatives [design note: this link shouldn't appear on the intro page--only on the profile page and other pages]

Replacement appointments

My recommendations is to use one info alert within the RSW on the intro page. The additional warning alert makes the intro page too busy and confusing.

You recently requested help from an accredited representative

You requested help from [name of accredited representative or VSO] on [month day, year]. They're reviewing your request. If they accept your request, they will replace your current accredited representative here.

Note: You can receive help from one accredited representative at a time. If you request help from another accredited representative, you'll cancel your request for help from [name of accredited representative or VSO].

Learn more about accredited representatives [design note: this link shouldn't appear on the intro page--only on the profile page and other pages]

[aprocik1]

@mtri, @oddball-lindsay, @jfinnerty13: We aligned on this content in office hours today.

You requested help from [name of VSO] on [month day, year]. They're reviewing your request. After they accept your request, we'll add their information here and you can begin working with them.

Note: If you submit another request, you'll cancel your current request.