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[CST] Update claim title when claim_status_type is null from "claim for disability compensation" to something else #90936

Open skylerschain opened 3 months ago

skylerschain commented 3 months ago

Value Statement

As a Veteran I want to see a clear and accurate claim card title So that I can clearly understand which claims types are which in the CST claim list


Background Context

Currently we show "Claim for disability compensation" when the claim_status_type is null, which is why we see that claim card title. Our best guess is that certain EP codes aren't assigned a claim type so it returns null, but we would have to confirm with BGS.

The problem is that normal disability compensation claims are labeled "Claim for compensation" so this label of "Claim for disability compensation" creates confusion, since true disability compensation claims are not labeled that way.

Screenshot 2024-08-14 at 3.13.54 PM copy.png

New Feature

Outcome, Success Measure, KPI(S), and Tracking Link

Design

We should ask content team what to return in the case of null value for claim_status_type. Maybe "Unknown" or something similar.

Enablement team (if needed)

@jstrothman

Engineering

Out of scope

In order to more fully solve this problem, we should ask BGS why the null value is getting returned and perhaps reclassify these claims so that there is no null value. But as part of this ticket we should just figure out how often this is happening.

Open questions

Tasks

Definition of Done

Acceptance Criteria

jstrothman commented 3 months ago

Example screenshot from vets.gov.user+14@gmail.com Some of the cards labeled Claim for compensation have 5 steps and some have 8 steps. Which are disability compensation claims? What type of claims are the others?

2024-08-20-compensation-claims-varied-step-total