[Design] Make updates to scheduling links to help with confusion around link redundancy

[cgednalske]

Background

In research, some Veterans found the two links (Start scheduling and Schedule your appointment) to be confusing, or mistakenly thought they'd go to the same place. We need to identify how an omnipresent "Start scheduling" action for all appointment types and a community care-specific scheduling action can co-exist on the Appointments page without causing confusion.

• 13 of 15 participants were able to easily find the action link on the Appointments page to start scheduling their referral, while 2 participants would have selected the incorrect “Start scheduling” call to action. 5 participants cited confusion between the two similar links to start scheduling, with 2 participants describing the links as going to the same place.

P2: "Start scheduling is right in front of me. Looks like I could select schedule your appointment or start scheduling."

P4: "I would think that both of them go to the same spot, it's just a matter of the green one is to get your attention. It just prefers that you probably click on the green one, otherwise I think that both start scheduling and schedule your appointment are the same website as far as I know."

Tasks

• [ ] Change the community care appointment link to be more explicit to the action, e.g., "Schedule your community care appointment"
• [ ] Determine if further changes are needed for UI, content, or placement for either link
• [ ] Have content reviewed by Laura if needed

Acceptance Criteria

• [ ] Proposed updates shared with UX
• [ ] Content reviewed
• [ ] Figma files updated

[benbrasso-agile6]

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