[HCD] Setup and conduct accessibility research for SC 2024 Updates

[eileen-coforma]

Value Statement

As a designer I want to develop a validation-oriented research plan with Veterans who want to file a Supplemental Claim So that the team is able to validate whether our additions to the 20-0995 form are usable and accessible by Veterans

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Test Notes and Design Links

• Research folder
• Research sign-up sheet

Acceptance Criteria

• [x] Notetaking board is complete and accessible by observers
• [x] Sign-up sheet is complete and shared with potential observers
• [x] Notetaking board is filled with observer notes

Design Tasks

• [x] Set up notetaking board
• [x] Set up research sign-up sheet
• [x] Conduct Pilot
• [x] Conduct research sessions

How to Measure Success

- Define the expected result and where to measure it. Complete 5 sessions of research with Veterans using a screen reader. Complete 5 sessions of research with Veterans without assistive technologies.

Out of scope

• Add here

Definition of Ready

• Research plan is complete
• Recruitment is kicked off

Definition of Done

• [ ] Notetaking board is filled with observer notes and ready for synthesis

  How to configure this issue

• [ ] Attached to an Epic (what body of work is this a part of?)
• [ ] Labeled with Team (product support, analytics-insights, operations, service-design, Console-Services, tools-fe)
• [ ] Labeled with Status (Needs-Refinement, Needs-Estimate, discovery, etc.)

[eileen-coforma]

Need to follow up with CAIA on pilot participant.

[eileen-coforma]

Pilot has been scheduled for 9/12 3:30PM ET.

[eileen-coforma]

Completed last Friday. Next task: https://github.com/department-of-veterans-affairs/va.gov-team/issues/93875